Medical Receptionist
Central Park Surgery, Leyland
Job overview
We are looking for an enthusiastic medical receptionists to join our existing team on a part time basis. This role is predominantly focused on day-to-day patient care and communication which can be challenging at times but very rewarding.
The right person for this role will be able to work under pressure, communicate well and be efficient in IT.
Previous experience in general practice is desirable but not essential as full training will be given.
Hours of Work
Monday: 07.45 am until 12.30 pm
Wednesday: 1.00 pm until 6.30 pm
Thursday: 07.45 am until 12.30 pm
Friday: 08.00 am until 1.30 pm
Main duties of the job
To provide a friendly and professional service to patients. If you have excellent customer service skills and are committed to delivering high standards of patient care, then we would like to hear from you.
About us
Central Park Surgery is a small GP practice based in Leyland with a patient population of approximately 5,800 patients. Our clinical team consists of 4 GPs, 2 Advanced Nurse Practitioners, 2 Practice Nurse's and a Healthcare Assistant. Our clinicians are closely supported by an excellent administration/reception and management team. We strive to deliver the highest standard of patient care and maintain good working relationships with external services.
Job responsibilities
The following are the core responsibilities of the Medical Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:
Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
Answer incoming phone calls, transferring calls or dealing with the caller’s requests appropriately
Process patient requests for appointments
Process repeat prescription requests
Action incoming emails and correspondence as necessary
Initiate contact with and respond to requests from patients, team members and external agencies
Enter read code data on EMIS Web
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients’ healthcare records as necessary
Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the secretarial team
Manage all queries as necessary in an efficient manner
Scan patient-related documentation and attach scanned documents to patients healthcare records
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and noticeboards
Support all clinical staff with general tasks as requested
Undertake all mandatory training and induction programmes
Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Person Specification
Flexibility
- Willing to do overtime between the hours of 8 am - 6:30 pm, when necessary
Knowledge and skills
Essential
- Excellent communication skills (written and oral)
Please note that candidates who do not take the Indeed Communication test will not be shortlisted.
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem-solver with the ability to process information accurately and effectively
Experience
Essential
- Experience of working with the general public in a healthcare setting
Desirable
- Experience of working in a primary care environment
- Experience of working in a healthcare setting
- Experience using EMIS web
If you would like an informal chat please contact Ali Kemp (Reception Manager) on 01772 910904
Job Types: Part-time, Permanent
Pay: £12.71 per hour
Expected hours: 19.5 per week
Benefits:
- Company pension
- Employee discount
- On-site parking
Application question(s):
- This role requires flexibility and the ability to cover for annual leave, sickness etc. Can you fulfil this if needed?
Experience:
- Medical Receptionist: 1 year (preferred)
Work Location: In person
