Company Overview
The leading name in the home cleaning industry within the area, our company operates over 70 franchises nationwide, delivering exceptional cleaning services to thousands of satisfied customers each year. Established in in 1984, we have built a strong reputation for quality and reliability, helping franchises grow and thrive through consistent customer service excellence.
Job Overview
We are seeking a dedicated and organised Cleaning Supervisor to join our team.
This role involves providing essential administrative / training support to ensure the smooth operation of our Croydon adn Coulsdon cleaning franchise.
The ideal candidate will possess strong organisational skills, excellent
communication abilities, and proficiency in various computer programmes. Hours will
be from 9.30am to 2.30pm Monday to Friday, ( some flexibility can be built into it)
APPLICANT MUST HAVE A MANUAL DRIVING LICENCE AND BE BASED NEAR THE CR8 POSTCODE OR 20 MIN TRAVEL BY CAR TO IT
Duties
Managing and maintaining accurate records on our system from customer
records, staff records and new enquiries
Handling incoming calls with professional phone etiquette, booking quote
appointments and dealing with existing customer queries.
Organising schedules
Assisting with invoicing and customer payments
Dealing with staff enquiries and managing the teams schedules and daily
activities
Staff Rota, including holiday approvals
Previous staff management experience will be beneficial
Ensuring the office environment remains tidy and organised at all times
Managing email communications and responding promptly to internal and
external queries
Further progression to provide training (as part of the Molly Maid Academy) to
the wider network of franchise owners or members of their team in all aspects
of the business
Ensuring all HR paperwork (contracts, references, training documents, driving
licence copies etc) for staff members is completed and maintained
Progressing to perform quality checks and estimates in time where needed
Experience
Experience or administrative background is preferred
Strong computer skills preferred
Excellent organisational skills with the ability to prioritise tasks effectively
Demonstrated ability to communicate clearly and professionally both verbally
and in writing
Pay: £12.75-£13.50 per hour
Benefits:
- Company events
- Flexible schedule
- Free parking
- On-site parking
- Referral programme
Licence/Certification:
- Driving Licence (required)
Location:
Work Location: In person
