Residency
5 years residency NOT required
Employer
HSBC Bank
Closing date
27 July 2026
Reference
70902
Contract
Permanent
Hours
Full Time
Salary
Negotiable
We are currently seeking an experienced professional to join our team in the role of Head of Conversational Banking Channels, CIIOM.
You will define and deliver CIIOM’s Contact Centre transformation and Conversational Banking agenda across voice and digital conversational channels (e.g. chat/messaging/bot), improving customer experience, increasing digital adoption, and driving operational efficiency through journey redesign, channel shift and automation (including AI-enabled capabilities). Accountable for service performance, transformation delivery, financial and workforce planning inputs, working across a matrix of CIIOM stakeholders and offshore/GSC partners.
Core skills required
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Ability to speak and understand English
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CV Required
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Keyboard Skills
-
References
How to apply
Contact name
Kirsty Gill
Email
Address
HSBC House
The Esplanade
St Helier
Jersey
JE1 1HS
