Job Title Global Alliance Director, Data Centre Solutions Reporting to Managing Director Business Sector: Data Centre Solutions, Critical Environment Location: London Please ensure to include your CV with your application to be considered for this role.
COMPANY PROFILE
CBRE is the global leader in real estate services and investment. We leverage the industry's most powerful knowledge base to meet the commercial real estate needs of our clients worldwide. Our commitment is to be the preeminent, vertically integrated, and globally capable real estate service firm. With over 70,000 employees globally, we operate in 48 countries.
Job Purpose
The Global Alliance Director manages the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship and contract value.
The Global Alliance Director will ensure alignment between the account organization and other departments within DCS to maximize value creation and ensure excellence in operational delivery by providing direction and oversight to enable account teams to positively contribute and comprehensively manage the fulfilment of our commitment to the client.
Through the development and execution of an Account Business Plan, the Global Alliance Director will be responsible for the profitable revenue growth and profit targets of the account portfolio.
The incumbent is required to develop and foster CXO and senior level customer relations as part of developing strategic plans that ultimately improve the client’s business, utilizing the full breadth of products and capabilities of DCS/GWS.
Key Responsibilities
P&L, Contract Management and Governance
Accountable for financial performance of assigned account/s
Indirectly leads the resources to deliver against the contract, managing scope interpretation as required.
Leads the sponsorship essential to deliver against the contract, managing Scope interpretation as required
Ensures fulfilment of “promise” to customer – sets tone and culture for the way DCS delivers
Engages executive involvement as needed to leverage the broader DCS/GWS portfolio to introduce new scope & business pricing as part of delivering an integrated set of services
Ability to negotiate, administer contract and possess solid understanding of contractual terms and implications
Customer Relationship Management & Development
Manages the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship with the client
Demonstrates credibility and thought leadership, influencing business outcomes
Manages enterprise wide client relationships at senior levels acting as an extension of the client’s executive management team
Creates alignment between customer need & organizational delivery
Manages issue escalation and resolution
Strategic Planning & Value Creation
Account Growth
Acts as an expert in customer’s business, culture and strategy by pro-actively contributing to the improvement of the client’s business.
Supports growth of customer’s business through the development and execution of an Account Business Plan
Influences the client’s planning and budgeting process to enhance value and optimize performance
Represents the customers’ best interests externally and internally to DCS
Strategic interpreter of needs and identifier of new value-added services
Accommodates, plans, integrates portfolio contraction & expansion
Ensures the successful management of scope expansion & renewal activities
Establishes and executes resource & people strategy
Service Delivery Integration and Assurance
Acts as single point of contact for communication to and from the senior client
Act as team leader and be responsible for provision of all services that touch customer; manage escalation process
Maintains effective communication on significant matters with and between all functional areas of the account team and the service delivery team, as well as within DCS and executive leadership
Manages in a matrix environment
Manages Customer business changes that impact service delivery
Leadership
Directs the account leadership team and may have direct reporting as well as matrix reporting responsibilities
Manages in a diverse environment
May have Global or multi regional responsibilities
Experience, Knowledge, Skills and Abilities
Credible management of a large P&L
Proven experience as a visionary leader
High level of personal credibility, customer relationship management, networking and interpersonal skills
Proven track record in the development & implementation of strategic plans
Significant experience managing customer accounts across multiple regions
Ability to effectively navigate in a matrix organization
Exceptional collaboration skills
Understanding of contracts and commercial models in the market
Strong communication skills
Industry knowledge and trends
Consultative skills
Ability to prioritize
Interprets and manages risk
Delivers results
Highly motivated and self-aware
Highly organised with attention to detail
Ability to network
Ability to understand complex situations
Results focused
Drive to grow the business
EQUAL OPPORTUNITIES
CBRE is an equal opportunities employer and is committed to fostering a diverse and inclusive work environment. We do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. All qualified applicants will receive consideration for employment.
Why CBRE?
When you join CBRE, you become part of a leading global organization in commercial real estate services and investment, dedicated to helping businesses and people thrive. We are a team of dynamic problem solvers and forward-thinking professionals who create a significant impact in the industry. Our collaborative culture is built on our shared core values: respect, integrity, service, and excellence. We highly value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you will have the opportunity to chart your own course, develop your skills, and realize your full potential. We welcome applications from all qualified candidates.
Applicant AI Use Disclosure
We are committed to understanding each candidate's unique experience, skills, and aspirations. To ensure a genuine evaluation, we do not utilize artificial intelligence (AI) tools to make hiring decisions. We kindly request that candidates disclose any use of AI in the application and interview process to promote transparency and ensure a fair and equitable evaluation.
