Job description
Do you have a passion for working with people to deliver great customer service and enjoy supporting colleagues to be the best they can be?
Occutrace is an established specialist utility services provider across the UK. As part of our success and current growth plans there is now multiple opportunities for self-motivated, dynamic, and professional individuals to join our successful team.
If you would like to be part of a growing organisation, with a warm employee orientated culture then please read the requirements below and send your CV asap!
What Occutrace need.
We're seeking a meticulous and detail-oriented Quality Coach to join our team and play a pivotal role in ensuring the consistently high quality of our remote workers' work. As a Quality Coach, you will be responsible for scrutinising finished field agent jobs, identifying errors, tracking and analysing substandard work, designing and delivering training interventions, and evaluating their effectiveness. This role requires a sharp analytical mind, excellent communication skills, and a passion for continuous improvement.
Responsibilities:
- Thoroughly review finished job though QC portal to detect errors, inconsistencies, and deviations from established standards.
- Accurately document and categorise identified errors to facilitate trend analysis and problem-solving.
- Track and analyse patterns of substandard work to identify systemic issues and inform training interventions.
- Collaborate closely with the Team Leader to implement training initiatives and monitor their effectiveness.
- Provide constructive feedback to remote workers and guide them through error correction processes.
- Keep abreast of current quality control principles and industry best practices.
Qualifications and Skills:
- Proven experience in quality control or related roles, particularly within a remote or distributed work environment.
- Exceptional analytical and problem-solving skills with a keen eye for detail.
- Strong communication and interpersonal skills to effectively interact with remote workers and team members.
- Proficient in relevant quality control software and data analysis tools.
- Adept at working independently and as part of a team, demonstrating adaptability and flexibility.
- A passionate advocate for continuous improvement and a commitment to upholding the highest standards of quality.
Personal Qualities:
- Detail-oriented with a knack for spotting errors and inconsistencies.
- Analytical and problem-solving mindset with the ability to root out the cause of quality issues.
- Exceptional communication skills to clearly articulate findings, provide constructive feedback, and facilitate training delivery.
- Collaborative and supportive team player with a willingness to go the extra mile to support remote workers.
- Adaptable and flexible to work independently or as part of a distributed team.
- Energetic and passionate about continuous improvement and maintaining the highest quality standards.
All successful applicants will be subject to our standard vetting procedures, including passing a basic Disclosure and Barring Service (DBS) check, identity & address check, driving licence check, proven eligibility to work in the UK check, and previous 5-year employment history check.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Private Healthcare(after 3 months probation)
- Life Assurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Remote coaching individuals in a quality driven environment (preferred but not essential)
License/Certification:
- Driving License (preferred but not essential)
Work authorisation:
- United Kingdom (required)
Work Location: Glasgow Head Office
Job Types: Full-time, Part-time
Pay: £27,000.00-£29,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Store discount
Work Location: In person
