The CRM Manager leads the delivery of all outbound student recruitment communications, overseeing planning, execution, and optimisation across admissions, marketing, events, and direct mail. They also drive the development of the University’s Microsoft Dynamics 365 CRM system, working with stakeholders across IT and the wider University to enhance functionality and support student recruitment objectives.
Managing the CRM team, ensuring workloads are effectively coordinated and conversion targets achieved, while providing guidance, practical solutions, and stakeholder influence to address complex challenges.
Creating new style CRM reporting, assessing stakeholder needs, analysing performance and conversion data, and delivering insights to inform and continuously improve recruitment communications strategies.
Managing a delegated CRM budget to maintain a suite of contracted operational systems which offer good return on investment (in consultation with the Head of UK Student Recruitment) and ensure that web and email content (e.g. photos, videos, student profiles etc.) is engaging, fresh and accurate through commissioning photo shoots, video production, etc.
Designing, developing and delivering the strategy for developing the University’s use of the CRM system, liaising with colleagues across the division as needed. This will involve using existing recruitment and marketing strategies and market research to evaluate how the system can be best developed to support effective recruitment.
Giving marketing and conversion advice to University stakeholders, leading on the creation and improvement of CRM communications plans, tailored to the needs of each audience and University activities such as events.
You have:
- Experience of planning and progressing a structure communications plan to a variety of audience segments.
- Extensive experience working with CRM systems.
- First rate people skills, including the ability to interact and negotiate with people at all levels.
- Excellent attention to detail.
Contract type: Fixed term until 16/7/27
Work pattern: Full or Part time (minimum hours considered 0.8 FTE)
Expected to work on campus for 2 days a week on a Wednesday and a Monday or Tuesday
Grade: J
Salary: £43,482 - £50,253 per annum
School/Unit: Education and Student Success
This advert will close at 23:59 UK time on 06/08/2026
For informal queries please contact Abi Smithson, [email protected]
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