Security Officer Role – Mitie
Location: Royal Berkshire Bracknell Clinic
Job Type: Full-time
Shift Rota: 2 Day Shifts, 2 Night Shifts then 2 Days Off (12Hour Shifts)
Company Description
Mitie was founded in 1987 and is the UK's leading facilities management and professional services company. It serves a large and diverse client base, including banks, retailers, hospitals, schools, and government offices.
- Over 49,000 employees
- 100+ office locations
- Thousands of customers across the UK
There's no limit to what you can achieve working at Mitie.
Company Values
Delivering the exceptional, every day
Our Purpose:Our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.
Our Promise to Our People: A workplace where you can thrive and be your best every day.
Our Promise to Our Customers: A trusted partner creating exceptional environments, adding value every day.
Core Values & Culture
- We are one Mitie
We work together to deliver a seamless, unrivalled service and support both customers and colleagues.
- Integrity and Trust
These are at the heart of everything we do. We treat others with respect and represent the company with pride.
- We go the extra mile
We solve problems, improve processes, and always keep our promises.
- Diversity makes us stronger
We value different backgrounds and perspectives—everyone has a voice.
- Customer-focused
We act as a trusted partner, putting customers at the centre of everything.
Key Behaviours
- Knowledge of relevant security procedures
- Excellent customer service
- Strong teamwork
- Health & safety awareness
- Effective communication skills
Mitie is committed to building a diverse and inclusive environment where everyone can thrive.
Main Duties
- Maintain a professional presence: determined, trustworthy, attentive, and approachable
- Welcome clients and visitors warmly:
- Issue and manage ID badge's
- Operate:
- Phones
- Emails
- IT systems
- CCTV
- Alarm systems
- Access control (doors and car park)
- Monitor and respond to:
- Suspicious activity
- Potential criminal behaviour
- Maintain control of incidents until emergency services arrive
- Record, report, and escalate incidents to the Account Manager
Person Specification
- Strong team player with a positive attitude
- Ability to work independently
- Previous security experience preferred
- Flexible approach to working hours
- Excellent customer service skills
- Willingness to go above and beyond for clients and visitors
- Strong written and verbal communication
- Ability to remain calm under pressure
Knowledge & Requirements
- Understanding of:
- Health and Safety at Work Act
- Criminal and Civil Law
- Police and Criminal Evidence Act
- SIA Licence - (Door Supervision or Security Guarding) – Essential
- SIA Licence - Public space surveillance (CCTV) - Essential
Additional Information
- Equal opportunities employer
- Strong focus on diversity and inclusion
- Commitment to employee growth and development
