VANRATH are delighted to be partnering with a well-established, multi-site automotive retail and aftersales organisation with a strong UK presence. Due to continued growth across service and fleet operations, our client is seeking to appoint an experienced Workshop Controller to join their high-performing aftersales team in Alperton, London.
This is an excellent opportunity to join a forward-thinking business that is investing heavily in its people, technology, and customer experience strategy.
The Role
Reporting to the Aftersales/Service Manager, the Workshop Controller will take responsibility for the day-to-day coordination of workshop activity, ensuring maximum productivity, efficiency, and service quality.
Key responsibilities include:
- Coordinating and allocating work to technicians to optimise workshop efficiency
- Monitoring job progress and ensuring work is completed within agreed timeframes
- Driving productivity and ensuring key performance indicators are achieved
- Maintaining high standards of workmanship and customer satisfaction
- Liaising closely with the Service Advisor team regarding vehicle updates
- Supporting, coaching and motivating workshop staff
- Ensuring compliance with health & safety and manufacturer standards
The Person
The successful candidate will be able to demonstrate:
- A minimum of 2 years’ experience in a Workshop Controller or senior workshop supervisory position
- Strong technical understanding of vehicle repair and maintenance processes
- Previous experience within a franchised dealership or high-volume workshop environment (desirable)
- Excellent organisational and communication skills
- Proven ability to lead, motivate and drive performance within a team
- Strong customer focus and commercial awareness
What’s on Offer
- Competitive basic salary with performance-related bonus
- Enhanced annual leave entitlement
- Company pension scheme
- Life assurance
- Employee vehicle purchase and discount schemes
- Retail and lifestyle discount platform
- Ongoing manufacturer and leadership training
- Clear career progression pathways within a large group
INDCG
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
Application question(s):
- Do you have any relevant workshop supervisory experience?
Work Location: In person
