About the Role
We’re looking for a confident, experienced Customer Experience Advisor to join our growing team.
This is not an admin role — we need someone who is excellent on the phone, can build rapport quickly, handle customer issues professionally, and communicate clearly at all times.
You’ll be speaking to customers daily — from thanking them for their order, to helping resolve issues, to offering additional options that improve their order.
If you’re someone who is comfortable picking up the phone, thinking on your feet, and representing a fast-growing brand — we want to hear from you.
What You’ll Be Doing
- Calling customers after they place an order to:
- Thank them for their business
- Confirm order details
- Offer additional branding options (upselling)
- Handling customer queries via:
- Phone
- Email
- Resolving complaints and issues:
- Turning negative experiences into positive ones
- Taking ownership of problems and seeing them through
- Working closely with production and operations teams to keep customers informed
What We’re Looking For
- Strong phone experience is essential (call centre, sales, retention, or similar)
- Confident communicator with a clear, professional manner
- Comfortable handling both positive and challenging conversations
- Able to think quickly and problem solve in real-time
- High attention to detail
- Positive, proactive attitude
What This Role Is NOT
- Not a back-office admin role
- Not email-only support
- Not suitable for someone uncomfortable on the phone
Why Join Us
- Fast-growing business with real opportunity to progress
- Supportive, energetic team environment
- Opportunity to develop commercial skills (customer + revenue)
Pay: £12.71-£13.45 per hour
Application question(s):
- How many years of experience do you have in a phone-based role?
- On average, how many calls per day have you handled in previous roles?
- Do you have experience making outbound calls?
- Do you have experience dealing with customer complaints over the phone?
- Do you have experience upselling or offering additional products/services to customers?
- Do you hold a full UK drivers license?
Work Location: In person
