Job Overview
We are seeking a dedicated and personable Customer Service representative to join our small team in Deeside Industrial estate. This role involves engaging with clients, and ensuring customer satisfaction across various communication channels. The ideal candidate will possess strong communication skills and have a keen eye for detail. This position offers an excellent opportunity to develop your skills within a dynamic environment, contributing to the overall success of our organisation.
Duties
- Respond promptly and professionally to customer enquiries via phone, email, and social media channels
- Maintain accurate records through efficient data entry and management systems.
- Assist customers with product or service information
- Analyse customer feedback and interactions to identify trends and areas for improvement.
- Utilise excellent phone etiquette and communication skills to build rapport with clients from diverse backgrounds.
- Collaborate with team members to ensure seamless service delivery and uphold company standards.
- Help out packing in the warehouse when required
Requirements
- Proven experience in a customer service role or similar position.
- Strong data entry skills with attention to accuracy and detail.
- Excellent communication skills, both verbal and written, with an emphasis on professional phone etiquette.
- Analytical skills to interpret customer data and feedback effectively.
- Ability to upsell products or services tactfully while maintaining a positive customer relationship.
- Organised, proactive, and capable of managing multiple tasks efficiently under pressure.
- Previous experience with customer relationship management (CRM) software is advantageous but not essential.
This role offers an engaging environment where your interpersonal skills can thrive whilst contributing meaningfully to our organisation’s success. We value applications from all qualified candidates who meet the outlined requirements.
Pay: £27,000.00 per year
Benefits:
- Company pension
- Free parking
Work Location: In person
