Job Summary
Help us create and deliver the perfect experience for our customers!
We're currently recruiting for a front of house individual to help us create an exceptional customer experience. You will use your skills to deliver first class service and deliver a world class service that our customers have come to expect from us.
Our successful candidate should have a keen eye for detail, an organised approach, and a willingness to exceed customers expectation. Often operating on the front line, they are committed to consistently delivering high standards. With strong communication and organisational skills, while also demonstrating excellent time management skills.
The right individual will work well both independently and collaboratively, and must possess confidence. We are an independent business, being popular with both locals and tourists alike.
This position will include shift working including weekend work.
Why Join Us?
- Vibrant Atmosphere: Work in a café that’s always alive with music, chatter, and the aroma of freshly brewed coffee.
- Team Spirit: Join a supportive community that values collaboration, respect, and a genuine love of hospitality.
- Growth Potential: We’re dedicated to helping our staff learn new skills, from latte art to leadership.
- Staff Perks: Competitive hourly rate, staff discounts, and access to exciting café events or menu tastings.
- Be Part of Something Special: As we grow, so will your opportunities to shine and shape our evolving café culture.
What We’re Looking For
- Enthusiasm for Hospitality: Previous experience is a plus, but we value a positive attitude and willingness to learn above all.
- People Person: Naturally friendly, attentive, and eager to go the extra mile for customers.
- Attention to Detail: Ability to handle multiple orders and tasks without missing a beat.
- Effective Communicator: Comfortable engaging in conversation and working within a diverse team.
- Flexibility: Happy to work different shifts, including weekends and possibly holidays.
- Passion: Loves good food, great coffee, and delivering memorable customer experiences
Your key responsibilities will include:
- Customer Service Excellence: Greet customers warmly, engage with them, and provide exceptional service.
- Order Management: Efficiently handle customer orders, process payments, and ensure that orders are correctly communicated to the kitchen.
- Maintain Cleanliness & Ambiance: Keep the café floor, seating areas, and counters clean and tidy at all times. Ensure a welcoming and aesthetically pleasing environment for customers.
- Team Collaboration: Work closely with all team members to ensure smooth café operations. Be ready to assist in other areas when required.
- Product Knowledge: Develop a deep understanding of our menu and daily specials to inform customers accurately. Stay updated on any new offerings, changes, or promotions.
- Proactive Service: Anticipate customer needs and address them before being asked. Look for opportunities to enhance customer experiences (e.g., offering refills, clearing tables, providing recommendations).
- Health & Safety Compliance: Follow all health, safety, and food hygiene standards, including handling food and beverages according to proper procedures.
- Upselling & Promotions: Promote menu items, specials, and café events, actively upselling where appropriate to increase sales.
Our wish list
- Ability to manage own time effectively
- Thrives in a busy and demanding environment requires
- Be a brilliant communicator and easily build relationships
- a ‘can do’ attitude
- Ability to “roll up their sleeve” to get the required tasks completed
- Proven ability to provide a service in a practical and busy environment.
- Willing to be proactive and improve both the organisation and the service provided.
- Have a flexible approach and positive attitude
- Be able to work within a team and on their own initiative.
- Have excellent communication skills.
- Be methodical, systematic, and highly organized.
- Be friendly, helpful, and pleasant manner willing to assist and advise.
- Have an enthusiastic and committed approach.
- Be customer orientated.
- Ability to organise and prioritise work
Pay: £12.75-£13.00 per hour
Expected hours: 24.0 – 37.0 per week
Benefits:
- Casual dress
- Discounted or free food
- Employee discount
- Store discount
Work Location: In person
