The Flour Pot Bakery is a renowned artisan bakery and café, committed to serving high-quality
baked goods, specialty coffee, and exceptional customer service. We take pride in our handcrafted
products, sustainability efforts, and creating a warm, welcoming environment for our customers.
Job Overview:
As a Café Key Holder, you play a vital role in supporting the daily operations of the café. You will be
responsible for opening and/or closing the store, ensuring smooth service, and assisting with
leading the team alongside the rest of the café management team. This position requires a passion
for hospitality, excellent leadership skills, and a hands-on approach to delivering outstanding
customer experiences.
Key Responsibilities:
Opening & Closing Duties: Responsible for opening or closing the café, including setting up for service, cash handling, and securing the premises.
Customer Service Excellence: Deliver an outstanding experience to every customer, upholding The Flour Pot Bakery’s excellent service standards.
Team Leadership: Support and motivate the team, ensuring a positive and productive work environment.
Operational Support: Assist with stock management, health & safety compliance, and maintaining cleanliness and hygiene standards.
Problem Solving: Handle customer concerns, resolve issues efficiently, and escalate when necessary.
Barista & Food Service: Confidently prepare and serve high-quality coffee and food, maintaining consistency and speed.
Sales & Cash Handling: Process transactions accurately and support end-of-day reporting.
What We're Looking For:
Previous experience in a hospitality, café, or retail environment.
Experience in a supervisory or key holder role is preferred.
Passion for great coffee, food, and customer service.
Strong leadership and communication skills.
Ability to work independently and as part of a team.
Reliable, punctual, and responsible.
Food hygiene and safety awareness (training provided if needed).
