The Langham, London; Europe’s first Grand Hotel- is currently recruiting for the Guest Services Agent to join our talented Front Office team. We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level.
In the role of the Guest Services Agent, your key focus will be to:
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carry out a check-in procedure
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room the guests
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perform a check-out procedure
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deal with guest queries
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take payments and process billing
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carry out the cashiering procedure at the end of each shift
Do you have?-
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previous experience of working in a Front Office within a similar environment
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excellent customer services skills
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great communication skills
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immaculate personal presentation
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previous experience of Opera/Shiji front office management systems is an advantage
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ability to deal with challenging situations
YOUR BENEFITS
Financial Wellbeing
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Discretionary Service Charge
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28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
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Access to Wagestream – a salary advance benefit
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Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
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Discounted accommodation at The Langham, London for you and your family
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Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
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Up to £750 Recommend a Friend referral bonus
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Seasonal Travelcard loan
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A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
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Company pension plan
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Life insurance
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Discounts in various high street and online shops
Mental Wellbeing
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Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
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Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
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2 staff parties per year and several colleague social and community events
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Access to the Employee Assistance Programme by Hospitality Action (24/7)
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Access to Qualified Mental Health First Aiders on site
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Most Valued Colleague of the Month and Year Awards
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Long Service Awards
Physical Wellbeing
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Free meals on duty in our Staff Restaurant
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Uniform supplied and laundered, or if a non-uniform colleague, a complimentary valet service of work attire provided
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Enhanced Sick Pay
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Eye test vouchers
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Cycle2Work scheme
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Subsidised regular Back Massage, Reflexology & Chiropody Sessions
OUR CULTURE
Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth.
DIVERSITY & INCLUSION
The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants fro
