ABOUT US
Barbourne Brook is a specialist customs consultancy and technology business based in Worcester. We help UK importers, brokers, and international trade businesses manage duty, compliance, and customs data. Our customers include Screwfix, Kingfisher, Holland and Barrett, B&Q, Komatsu, GKN, Leonardo, Costco, and Charles Tyrwhitt.
Our growth engine is CAT360, our customs data analytics platform. CAT360 turns HMRC customs data into actionable intelligence, spotting overpaid duty, missed reclaims, declarant errors, and compliance gaps. We are a Multimodal 2025 Finalist for Customs Technology Partner of the Year and are aiming to grow recurring revenue from £270k to £850k over the next two years.
We are a small, ambitious team. There are no layers between you and the senior leadership of the business. The work you do here will visibly move the needle.
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THE ROLE
This is a broad commercial role with customer success at its heart. You will be the primary point of contact for our CAT360 customer base, managing relationships from onboarding through to renewal. Around that, you will own HubSpot as our primary CRM, run our events programme, support targeted outbound research on named accounts, and keep the commercial pipeline clean and reliable.
We are looking for someone who can step in without heavy hand-holding. Experience and attitude matter more than years on a CV. Mid-career candidates with a strong track record and ambitious earlier-career candidates with genuine commercial instinct are both considered. Salary reflects experience and we expect to recruit toward the top of the band for the right candidate.
Working pattern: minimum two days per week in our Worcester office, remainder working from home.
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WHAT YOU WILL BE DOING
Customer success (primary focus)
- Own CAT360 customer relationships from onboarding through to renewal
- Run regular check-ins, user groups, and insights sessions with our customer base
- Manage the renewal pipeline and proactively address churn risk
- Spot expansion opportunities and pass them to the senior team with a clear brief
- Maintain customer health records and log all interactions in HubSpot
HubSpot Ownership
- Own HubSpot as the business's primary CRM and pipeline management tool
- Maintain pipeline data, contact records, and activity logging to a consistent standard
- Produce the weekly pipeline report and monthly conversion metrics
- Become the internal HubSpot lead: the go-to person for system knowledge, best practice, and onboarding new users
Events and partner programme
- Own the events calendar: webinars, roundtables, trade shows, and sponsorships
- Coordinate all logistics end-to-end: venue, travel, materials, attendee management, follow-up
- Run the operational rhythm of our strategic partner programme
- Support our marketing retainer with event-related coordination and asset management
Target account research
- Build deep research dossiers on named target accounts: declaration footprint, broker relationships, leadership, regulatory exposure
- Assemble personalised outreach packages for CCO-led senior contact
- Track outreach responses and keep the pipeline moving
Inbound pipeline
- Qualify inbound enquiries within 24 hours
- Manage the booking and intake process for free CAT360 assessments
- Pass qualified leads to the senior team with a complete handover note
WHAT WE ARE LOOKING FOR
Essential:
- Proven experience in a customer-facing commercial role: account management, customer success, sales operations, or similar
- HubSpot or comparable CRM experience, with the ambition to own it fully and become the internal expert
- Confident with Microsoft Office: Outlook, Teams, Word, Excel
- Strong written and verbal communication - you will be in front of customers and partners regularly
- Organised and reliable: you can hold multiple workstreams without dropping detail
- Self-starter: comfortable working independently when the senior team is on the road
- Genuinely curious: the research and customer success elements reward people who want to understand the detail
- Comfortable holding a broad role across five areas simultaneously
Desirable:
- Experience in customs, logistics, international trade, or B2B SaaS
- Familiarity with Apollo, Mailchimp, or LinkedIn Sales Navigator
- Experience coordinating events operationally
- Experience preparing account research or intelligence briefings
WHAT WE OFFER
- Salary of £29,000 to £35,000 depending on experience. We expect to recruit toward the top of this band for the right candidate.
- Minimum two days per week in Worcester, remainder working from home
- Company pension
- 25 days annual leave plus bank holidays
- Direct access to senior leadership with real visibility of the work that matters
- A role with genuine breadth and a clear path to specialise as CAT360 grows
- The chance to join at a moment of real growth ambition
- Health insurance (after 6-month qualifying period)
HOW TO APPLY
Send your CV and a short covering note (no more than one page) to [email protected]. Tell us why this role appeals to you and what you would bring to it. We will respond to every application.
We run a two-stage process: an introductory call followed by an in-person interview at our Worcester office.
We are not working with recruitment agencies on this role.
Job Types: Full-time, Permanent
Pay: £29,000.00-£35,000.00 per year
Benefits:
- Company pension
- Private medical insurance
Ability to commute/relocate:
- Worcester WR1 1UH: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Will you now or in the future require sponsorship for employment visa status?
- Are you comfortable working in a hybrid setting?
Work authorisation:
- United Kingdom (preferred)
Work Location: Hybrid remote in Worcester WR1 1UH
