Oticon Limited, part of the Demant Group, is a world-leading group of hearing healthcare companies covering all areas of hearing care from diagnostic instruments and hearing aids to bone-anchored hearing solutions. However more than anything else, we are in the business of making a life-changing difference to millions of people across the world.
The Demant Group operates in a global market with companies in more than 30 countries, employs more than 23,000 staff and generates annual revenue of over DKK 16 billion. Our hearing aids are sold in over 100 countries where we create life-changing differences through hearing health.
Oticon is among the three largest companies worldwide within the hearing solutions business. As technology leaders of the industry, we constantly strive towards our vision: a world where hearing loss is no limitation. We challenge conventions and push the limits of technology to change the lives of people with hearing loss.
At Oticon, our company values of Trust, Team Player, Innovation and Can-Do Attitude underpin everything we do. We are always looking for people with talent, passion and integrity to help us push the boundaries of technology even further so we can empower people in need of hearing support.
We are looking for a Credit Controller to join our Finance Team. This role plays a key part in managing customer accounts, ensuring timely cash collection, and maintaining strong relationships with customers while minimising credit risk. The jobholder is organised, confident communicating with customers, and enjoys working in a fast paced finance environment.
Credit Control & Collections
- Monitor customer accounts to ensure payments are received in line with agreed terms.
- Actively chase overdue invoices via phone, email, and written correspondence.
- Resolve payment queries efficiently and escalate disputes where necessary.
- Allocate incoming payments accurately and promptly.
- Produce and review aged debtor reports.
Customer & Internal Liaison
- Build and maintain strong working relationships with customers.
- Liaise with sales, customer service, and finance teams to resolve account issues.
- Negotiate payment plans where required, in line with company policy.
Credit Risk Management
- Set up new customer accounts, including credit checks and risk assessment.
- Review and recommend credit limits and terms.
- Identify high risk accounts and take proactive action to minimise exposure.
Reporting & Administration
- Maintain accurate customer records within the finance system.
- Prepare regular reports on debtor balances, cash collection, and overdue accounts.
- Support month end processes and audit requirements.
- Ensure compliance with internal controls and procedures.
Our ideal candidate:-
- Proven experience in a credit control or accounts receivable role.
- Proficiency in MS Office suite and accounting/finance systems.
- Possesses excellent interpersonal skills:-
- Establishes productive partnerships with team, customers and key stakeholders;
- Ability to make an effort to listen to and understand both internal and external customers; anticipating customer needs; gives high priority to customer satisfaction;
- Clear communication skills aimed at understanding customers’ needs and providing corresponding services;
- Analytic thinking aimed at resolving customers’ issues or queries in a proactive manner;
- Detail-oriented and efficient in providing customer service in adverse situations;
- Charismatic, professional, ability to engage and build rapport with customers in person;
- Able to find conflict resolution without losing self-composure;
- Well-versed in adapting different ways under pressure to meet deadlines.
- Charismatic, professional, ability to engage and build rapport with customers.
- Ability to manage workload and prioritise effectively.
Job Type: Full-time
Pay: £30,000.00-£32,000.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Work from home
Work Location: In person
