About the Role
At Miele, we work every day on products and services that stand for uncompromising quality. We do this with people who take responsibility, collaborate across teams, and strive for continuous improvement. As we continue to develop and grow our own retail portfolio, we are looking for an experienced Retail Area Manager to lead the performance and operations of our Miele Experience Centres.
This is an influential multi-site leadership role with responsibility for creating consistently exceptional retail experiences. Working closely with our Store Managers and teams across the business, you will drive sales performance, develop our people and ensure our stores deliver the high standards our customers expect from Miele.
We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us continue achieving our philosophy of "Immer Besser".
Your Responsibilities
- Through visible and supportive leadership, you will lead, coach and develop Store Managers across our retail portfolio, setting clear expectations and creating an environment where teams can perform at their best
- Using sales data, customer insight and key performance measures, you will identify opportunities to drive sales growth, improve commercial performance and ensure stores deliver against their agreed targets
- In close collaboration with Marketing, Finance and other internal teams, you will coordinate retail activity, promotional campaigns and operational priorities to deliver a consistent and engaging customer experience
- Across our retail portfolio, you will champion high operational standards, ensuring stores operate efficiently, follow company policies and maintain an environment that reflects the quality of the Miele brand
- With a strong focus on our customers, you will use feedback, reviews and performance insights to identify opportunities to improve the in-store experience and strengthen customer satisfaction and loyalty
- As our retail portfolio develops, you will contribute your expertise to new store launches, business improvement projects and initiatives that strengthen the effectiveness and future performance of our retail operation
What We Are Looking For
- You have extensive retail management experience, including proven experience of leading multiple sites and managing teams remotely
- You bring strong commercial awareness and can use retail reporting, sales data and performance measures to identify opportunities, make informed decisions and improve results
- You have strong people leadership experience and can coach, develop and engage managers and their teams while creating clear accountability for performance
- You are comfortable working autonomously while building effective relationships across different functions and managing a range of internal and external stakeholders
- You have experience contributing to cross-functional projects and can turn operational challenges and customer insight into practical improvements
- You are confident using standard business and retail systems, and you hold a current driving licence with the ability to travel regularly to stores across the UK and Ireland.
What We Offer
- A competitive salary and benefits package, with a starting salary of £65,000
- A performance-related bonus scheme of up to 4 months salary
- Extensive discounts on Miele products for yourself, family and friends
- Discounted gym membership
- An extensive health cash plan and free eye tests
- Additional benefits including financial advice, recognition schemes and more
Additional Information
This is a full-time, permanent position with significant nationwide travel to our retail locations. The role will also spend time in our current HQ location of Abingdon, Oxfordshire with our HQ offices moving to Reading, Berkshire in 2027.
At Miele, we believe diverse perspectives make us stronger. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.
