Job Title: Resident Liaison Officer (Freelance Contract)
Location: Enfield (Social Housing Project)
Rate: £18.50 per hour
Contract: 3 Months (with option to go permanent)
About the Role
We are currently seeking an experienced Resident Liaison Officer (RLO) to join a social housing refurbishment project based in Enfield. This is a freelance contract position offering £18.50 per hour for an initial 3-month period, with a strong opportunity to transition into a permanent role.
This is a key position acting as the main point of contact between residents, site teams, and the client, ensuring clear communication and a smooth delivery of works within occupied properties.
Key Responsibilities
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Act as the primary liaison between residents and the site team
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Provide clear communication regarding planned works, schedules, and access requirements
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Arrange and attend resident consultation meetings
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Manage and resolve resident queries and complaints professionally and efficiently
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Support vulnerable residents and ensure safeguarding procedures are followed
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Maintain accurate records of all resident interactions
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Work closely with site managers and project teams to ensure minimal disruption
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Carry out pre-start visits and post-work satisfaction surveys
Requirements
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Previous experience as a Resident Liaison Officer within social housing or refurbishment projects
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Strong communication and interpersonal skills
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Ability to manage difficult situations calmly and professionally
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Good administrative and IT skills
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Organised, proactive, and able to work independently
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Full UK driving licence (preferred)
What’s on Offer
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£18.50 per hour
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3-month freelance contract
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Strong opportunity to go permanent
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Immediate start available
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Opportunity to work on a well-established social housing scheme
If you are an experienced RLO looking for your next contract opportunity with long-term prospects, we would love to hear from you.
#BRWC
