The L&I Eaton story began in Manchester with a single branch in 1953 by Lawrence & Elizabeth Eaton. For over 50 years, L&I Eaton developed a reputation for quality workmanship, before being acquired by Lee Bootle in 1986. Since the acquisition, Lee successfully secured contracts with a number of major UK work providers and has expanded the L&I Eaton network throughout Scotland, Northern & Central England.
We are one of the largest independent Vehicle Repairers in the UK, getting cars repaired and back on the road fast, whatever the weather! We are approved repairers for some of the most high-profile Insurers in the country. These include brands such as Direct Line, Churchill, Aviva, More Than, AXA, RSA, Zurich, NARG, Hertz, Europcar and many more.
Why do so many insurance companies come to us? Our workmanship is second to none, we deliver exceptional customer service, repair vehicles in our Industry leading facilities and ensure our staff are up to date with the latest training. We listen to what the customer wants and deliver on their requirements. It's a part our ethos, it's our vision - To become the leading accident repair group delivering high quality repair, customer excellence and innovative solutions to the accident repair industry.
To date, we have operations in 11 locations, employ over 300 staff and repair over 20,000 vehicles annually. But we are just getting started - we aim to continue our growth exponentially, and hope to be opening a repair centre near you sometime soon.
We are currently seeking an experienced customer service advisor to join our team at our state of the art Accident Repair Bodyshop in GATESHEAD/NEWCASTLE. A minimum of 3 years Customer Service background is required and experience within a Bodyshop or the Motor Trade is preferred but not necessary as all training will be given on site to the successful applicants.
Duties will include
· Answering incoming customer enquiries
· collecting customer feedback to ensure that best practice is recognised and maintained
· engaging with customers in a friendly and professional manner
· supporting customers in accordance with the company's customer service policies
· assisting the Manager in day-to-day duties
· filing and maintaining a tidy office, and other general duties.
Benefits of working with L&I Eaton
- Weekly pay
- Pension scheme
- Competitive salary
- Opportunities to progress further within the Company
Job Type: Full-time
Benefits:
- Company pension
- Employee discount
- On-site parking
Schedule:
Experience:
- Customer service: 3 years (required)
Work Location: In person
Job Types: Full-time, Permanent
Pay: From £12.71 per hour
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Experience:
- Customer service: 3 years (required)
Work Location: In person
