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Information Assistant

Nottingham Trent University -
Nottingham

Job details

Fixed term contract
£25,470 - £26,583 a year

Benefits

Company pension

Qualifications

Customer service
IT

Full job description

Creating Welcoming Spaces for Learning, Teaching and Research.

Doing things differently.

"We are the service to go to for help, advice and support"

Information Assistant x 4 positions

Salary- £25,470 - £26,583 per annum (pro rata)

This is an annualised hours role. The working pattern's are as follows

Option 1- City campus/permanent- Saturday 9am-5pm (36 weeks), Sunday 11pm-7pm (34 weeks), Monday - Wednesday 5pm-9pm (36 weeks)

Option 2- City campus/permanent- Tuesday & Wednesday 8.30am - 5pm, Saturday 12pm-5pm, Sunday 11am-7pm, 52 weeks for Tuesdays and Wednesdays. 36 weeks for Saturdays. 34 weeks for Sundays. You will likely be assigned 1-2 x bank holidays and 1-2 x Summer Saturdays shifts (10am-2pm) per year, according to your own availability.

Option 3- City campus/ Fixed Term for 7 months- September to March working 5pm-9pm Mon-Fri during term time

Option 4- Clifton campus/permanent- Thursday: 5:00pm 8:00pm (36 weeks per year), Friday: 4:00pm 7:00pm (36 weeks per year), Saturday: 9:00am 5:00pm (36 weeks per year), Additional Summer Hours: Saturdays, 10:00am 2:00pm (9 weeks)

About the Role

At the heart of Nottingham Trent University, our libraries inspire and enable independent learning and research. We actively engage with our customers and make a difference. We create an inspiring physical and on-line environment for learning and research.

We want to make it easy for people to use our libraries and learning resources. And that's where you come in.

We're looking for four Information Assistant's to join our friendly and welcoming customer service team.

For more details, please take a look at the role profile. We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly.

As part of the application process, you will be asked to select your preferred working pattern from the four available options. You may choose more than one option.

Interview Date: w/c 3rd August 2026

What you'll be doing

This role isn't just checking and sorting books. You'll be an essential support to customers of our libraries, providing practical help and guidance. You'll be the go to person for face-face, telephone and online enquiries and assistance.

Supporting customers to get online or how to use software one minute and then identifying and referring specialist enquiries the next. No two days will be the same as you'll work, on a rota basis, completing a variety of tasks.

What you'll bring

You'll bring your excellent customer service skills and ability to work effectively with a wide range of people. If you've got confidence in using IT systems and experience of supporting customers in a busy service environment, then we'd love to hear from you.

For any informal queries about the role or the LLR team, please contact Hiring manager Sam Brinded (User Experience Team Leader) at [email protected]

What we offer

We can offer you a career with a difference, as together we shape futures, change lives and create the university of the future.

We'll look after you with ongoing support, good development opportunities and a competitive salary that rewards your contribution. We also offer generous holidays, a pension scheme, great facilities and a wide range of savings, discounts and benefits.

Come and be part of our success. Apply today.

Safe and Inclusive

At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. By championing positive wellbeing, we promote an environment where all can thrive and reach their full potential. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.

Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system however, we recommend that you assess your eligibility before applying for this position. For more information visit the Government Skilled Worker visa support page. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.

Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.

Creating Welcoming Spaces for Learning, Teaching and Research.

Doing things differently.

"We are the service to go to for help, advice and support"

Information Assistant x 4 positions

About the Role

What you'll be doing

What you'll bring

What we offer

Safe and Inclusive

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