Service Advisor
Epsom
£32,000–£34,000 Basic Salary | £42,000 OTE
Pembrook Resourcing is working with a well-established franchised dealership in Epsom to find an experienced Service Advisor to join their busy aftersales team.
This is a role for someone who knows how important the service experience is.
You'll be the link between the customer and the workshop - keeping customers informed, making sure work is authorised and progressing, and helping the department deliver an excellent experience from vehicle handover through to collection.
We're looking for someone who is confident with customers, commercially aware and comfortable working in a busy dealership environment.
What you'll be doing
- Managing customers throughout the service and repair process.
- Booking vehicles into the workshop and accurately understanding customer requirements.
- Preparing job cards and ensuring all relevant information is captured.
- Liaising closely with Technicians, Workshop Controllers and Parts teams.
- Keeping customers updated throughout the repair process.
- Providing clear explanations of recommended work and obtaining customer authorisation.
- Advising customers on additional work, maintenance requirements and service opportunities.
- Maintaining strong customer relationships and delivering a high standard of customer service.
- Working towards departmental KPIs, sales targets and customer satisfaction standards.
- Handling customer queries and resolving issues professionally.
- Ensuring manufacturer and dealership processes are followed correctly.
What we're looking for
We're looking for an experienced Service Advisor who understands how a successful dealership aftersales department operates.
You'll ideally have:
- Previous Service Advisor experience within a franchised or independent automotive dealership.
- A strong understanding of workshop and aftersales operations.
- Excellent customer service and communication skills.
- The confidence to discuss and sell additional work where appropriate.
- Good commercial awareness and an understanding of dealership KPIs.
- The ability to stay organised and calm when the workshop is busy.
- A proactive approach to customer service and problem solving.
- The ability to build trust with customers and colleagues.
- A full UK driving licence.
We're also open to hearing from experienced Automotive Customer Service Advisors, Aftersales Advisors or Service Receptionists who have the right attitude and are ready for their next move.
What's on offer
- £32,000–£34,000 basic salary
- £42,000 OTE
- Structured bonus opportunity.
- Manufacturer training and ongoing development.
- A professional and supportive dealership environment.
- The opportunity to develop your automotive aftersales career.
- A role within an established automotive retail group.
Interested?
If you're an experienced Service Advisor and you're looking for a dealership where you can develop, earn well and be part of a strong aftersales team, we'd like to hear from you.
You don't have to be actively looking.
If the right opportunity came along, would you be ready for it?
Apply today or contact Pembrook Resourcing for a confidential conversation.
Job Type: Full-time
Work Location: In person
Pay: £32,000.00-£42,000.00 per year
Work Location: In person
