General Manager – Prince of PeckhamAbout Prince of Peckham
Prince of Peckham is an independent, community-focused pub and events space at the heart of Peckham. We’re passionate about great hospitality, food and drink, music, culture and creating a space where everyone feels welcome. Our connection to the local community is central to who we are, and we strive to be a positive force within Peckham while delivering memorable experiences for our guests.
The Role
As General Manager, you are ultimately responsible for everything that happens within the venue. You are accountable for the financial, operational, people and guest experience performance of the business.
You will lead from the front, setting high standards and creating a culture where the team is motivated, supported and accountable. You will continuously look for ways to improve the business, develop your people, increase sales and ensure Prince of Peckham remains a successful and important part of the local community.
Key Qualities
- Strong leadership and people-management skills
- Excellent communication and interpersonal skills
- Commercially aware and financially confident
- Highly organised with strong attention to detail
- Decisive, proactive and solutions-focused
- Strong work ethic
- Passionate about hospitality, people and community
ResponsibilitiesPeople
- Recruit, train, develop and retain an exceptional team using the correct HR processes.
- Lead, coach and support the management team, ensuring clear ownership and accountability.
- Create a positive, inclusive and respectful working environment.
- Ensure all team members are properly trained in company standards, health & safety, food safety and licensing requirements.
- Deliver effective pre-shifts, regular feedback, appraisals and development conversations.
- Recognise and reward great performance and create opportunities for team progression.
Guest Experience
- Ensure every guest receives warm, energetic and consistently excellent hospitality.
- Be visible on the floor and build genuine relationships with guests and the local community.
- Ensure food, drinks, service and the overall atmosphere consistently meet our standards.
- Deal with guest feedback and complaints quickly, professionally and genuinely.
- Continuously review our offering to ensure it remains relevant, high quality and good value.
- Support events, partnerships and initiatives that strengthen Prince of Peckham's community presence.
Operations
- Take full ownership of the day-to-day running of the venue.
- Ensure all departments work together effectively and consistently meet operational standards.
- Maintain high standards of cleanliness, maintenance, organisation and presentation.
- Ensure opening, closing and shift procedures are completed correctly.
- Ensure all licensing, health & safety, food safety and regulatory requirements are met.
- Improve processes, reduce wastage and identify opportunities to make the business more efficient.
- Build strong relationships with suppliers, contractors and external partners.
Profit & Performance
- Take full ownership of the venue's financial performance and agreed targets.
- Create and manage budgets, forecasts, rotas and financial plans.
- Review weekly trading performance and take action where targets are not being met.
- Drive sales, profitability and guest loyalty through strong commercial decision-making.
- Manage labour costs and ensure rotas reflect trade, seasonality and events.
- Maintain disciplined stock, ordering, wastage and cash-management systems.
- Identify new opportunities for revenue through events, partnerships, private hire and community activity.
Community & Brand
- Be a positive ambassador for Prince of Peckham and the wider Peckham community.
- Build meaningful relationships with local residents, businesses, creatives and community organisations.
- Protect the character, culture and reputation of Prince of Peckham in everything you do.
- Ensure the venue remains welcoming, inclusive and representative of the community we serve.
Leadership Standard
As General Manager, you set the tone for the entire venue. You are expected to lead by example, remain calm under pressure, take ownership, communicate clearly and hold yourself and others to high standards.
Your goal is to create an exceptional Prince of Peckham experience, build a great team, support our community and deliver a successful and profitable business.
This job description is not exhaustive and may be amended to reflect the changing needs of the business.
Pay: From £48,000.00 per year
Benefits:
- Casual dress
- Company events
- Discounted or free food
- Employee discount
Work Location: In person
