Bournbrook Varsity Medical Centre are currently looking for an experienced, enthusiastic and self-motivated GP Receptionist to join our leading healthcare team. The successful candidate will have excellent customer service, computer, and organisational skills to help complete the day-to-day tasks.
As a GP Receptionist, you will be responsible for managing the patient flow within the Medical Centre. You will also ensure professional and courteous customer service to patients, staff and visitors.
Working Hours: 2.00pm – 6.30pm (22.5 hours)
Working days: Monday to Friday
Pay: £12.71 per hour increasing after 1 years’ service.
Responsibilities:
- Greet incoming patients and visitors and assess their needs
- Communicate effectively with patients, visitors, and other staff
- Manage patient bookings, inquiries, and cancellations via telephone, email, or in-person
- Manage patient records and confidential data in a secure and efficient manner
- Monitor online traffic and assist with online triage systems
- Help maintain accurate and up-to-date records of all patients
- Carry out other tasks as assigned by the Reception Line Manager
- Comply with all health and safety regulations
Requirements:
- Previous experience in a GP reception or customer-facing role
- Excellent written and verbal communication skills
- Professional and friendly customer service skills
- Ability to work in a fast-paced environment
- Computer proficiency with experience in EMIS, Docman, AccuRx & Microsoft Office packages
- Excellent attention to detail
- Ability to multitask, work independently and take initiative
- Ability to follow and adhere to office practices and procedures
If this sounds like a role that would suit you and you have the necessary skills and experience please apply. Previous applicants need not apply.
Pay: From £12.71 per hour
Benefits:
- Company pension
- Free flu jabs
Ability to commute/relocate:
- Birmingham B29 7DU: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you able to commit to working Monday-Friday 2pm-6.30pm?
Work Location: In person
