Job Ref: FOC2347
Branch: Mercure Holland House Bristol
Location: Mercure Holland House Bristol, Bristol
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Posted date: 16/08/2026
Closing date: 16/09/2026
Who are we?
Mercure Holland House Hotel, with its 275 en-suite bedrooms, boasts a unique aesthetic that reflects Bristol's rich industrial and maritime heritage. Its prime harborside location offers stunning views and easy access to the city's many attractions.
We are looking for a reliable, friendly and profesional Night Receptionist to join our team. The succesful candidate will be responsible for providing exellent customer service and ensuring the smooth and secure running of the reeption are throughout the night.
Requirements of the role:
- Ensure that all guests are safe and comfortable.
- Complete check-ins and check-outs durning the night
- Great communication skills
- Answer telephone calls, emails and guest enquries
- Flexibility– to enjoy working night shifts (weekends will be included)
- Good people skills – to work well in a team
- Ensure prompt resolution of customer complaints.
- Be used to working alone/ with limited small team alongside you.
- To be responsible and trustworthy, you will be responsible for all of the guests in house, their safety as well as your own and the teams.
What do we offer?
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family across the Focus portfolio
- Food and Beverage discounts at all our hotels
