Join our vibrant Hot Yoga Nation Team
We’re looking for a bright, organised and proactive individual to join the Hot Yoga Nation team.
You’ll play a crucial role in the day-to-day running and upkeep of the studio, supporting everything from booking system administration and staff communications to scheduling and studio operations. You will provide friendly, helpful and professional customer service, build positive relationships with clients, and support membership sales, retention and the continued growth of the business.
This is a varied role within a growing business with opportunities for the right person to develop their responsibilities, learn new skills and progress as Hot Yoga Nation continues to grow.
Administration & Customer Service
- Managing day-to-day customer communications and responding to enquiries and messages across email, telephone and social media platforms. Resolving issues where possible, escalating when necessary
- Welcoming visitors, handling walk-in enquiries and conducting studio tours
Administration & Mindbody
- Managing the Mindbody CRM and studio management system. This will include updating customer accounts and payment processing, as well as administering memberships and system access.
- Printing and preparing welcome packs and other customer materials
Studio Environment & Presentation
- Ensuring the studio is consistently kept clean, safe, organised and presented to a high standard and ready for members throughout the day
- Carrying out weekly studio walk-rounds to identify anything that needs attention
- Reporting and coordinating maintenance issues and ensuring they are followed up
- Coordinating Karma Yogi team members to ensure cleaning and maintenance tasks are completed to a high standard
- Supporting cleaning staff with daily tidying, cleaning and general studio upkeep when required
Studio Operations
- Helping to ensure the smooth running of classes and day-to-day studio operations by monitoring facilities, maintaining equipment and completing required fire safety checks
- Managing studio mats and towels
- Managing lost property and coordinating waste removal
Stock Management
- Unpacking, checking and organising deliveries and stock orders
- Monitoring stock levels and ensuring merchandise and essential supplies are maintained
Scheduling & Staff Support
- Maintaining the weekly Karma Yogi rota
- Completing the monthly teaching schedule, liaising with teachers and arranging cover where required
- Supporting clear, consistent and effective communication across the team
- Providing ongoing staff support through WhatsApp groups
Sales, Memberships & Customer Retention
- Promoting memberships, class passes and studio offerings to new and existing customers
- Supporting membership sales and following up enquiries
- Building positive relationships with members and supporting customer retention
What we're looking for
- Highly organised and reliable
- Methodical, with excellent attention to detail
- Confident using computers and learning new software
- A quick learner who enjoys figuring things out
- Practical and willing to support all areas of studio operations
- Comfortable working independently and taking initiative
- A great communicator: friendly, approachable and confident with people
- Naturally curious and willing to ask questions
- Creative and resourceful when finding solutions
- Versatile and adaptable, with the ability to thrive in a constantly evolving, dynamic wellness business
Additional
- This role also includes a complimentary Hot Yoga Nation studio membership.
Pay: From £9,464.00 per year
Benefits:
Work Location: In person
