The Flour Pot Bakery is a renowned artisan bakery and café, committed to serving high-quality
baked goods, specialty coffee, and exceptional customer service. We take pride in our handcrafted
products, sustainability efforts, and creating a warm, welcoming environment for our customers.
Job Overview:
As a Café Key Holder, you play a vital role in supporting the daily operations of the café. You will be
responsible for opening and/or closing the store, ensuring smooth service, and assisting with
leading the team alongside the rest of the café management team. This position requires a passion
for hospitality, excellent leadership skills, and a hands-on approach to delivering outstanding
customer experiences.
Key Responsibilities:
Opening & Closing Duties: Responsible for opening or closing the café, including setting up for service, cash handling, and securing the premises.
Customer Service Excellence: Deliver an outstanding experience to every customer, upholding The Flour Pot Bakery’s excellent service standards.
Team Leadership: Support and motivate the team, ensuring a positive and productive work environment.
Operational Support: Assist with stock management, health & safety compliance, and maintaining cleanliness and hygiene standards.
Problem Solving: Handle customer concerns, resolve issues efficiently, and escalate when necessary.
Barista & Food Service: Confidently prepare and serve high-quality coffee and food, maintaining consistency and speed.
Sales & Cash Handling: Process transactions accurately and support end-of-day reporting.
Training ground (Brighton and Hove Albion FC) - All staff that work at the Southwick site are also required to carry out shifts at our coffee cart set up at the BHAFC training ground. Please note as part of this it is required for us to carry out an enhanced DBS check.
What We're Looking For:
Previous experience in a hospitality, café, or retail environment.
Experience in a supervisory or key holder role is preferred.
Passion for great coffee, food, and customer service.
Strong leadership and communication skills.
Ability to work independently and as part of a team.
Reliable, punctual, and responsible.
Food hygiene and safety awareness (training provided if needed).
