The Reservations Officer plays a crucial role in the medical and nursing sector by managing patient bookings and ensuring a seamless reservation process. This position is vital for maintaining operational efficiency and enhancing patient satisfaction within our healthcare facility in Hatfield. The successful candidate will contribute to the overall patient experience by coordinating appointments and liaising with medical staff.
Responsibilities:
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Manage and process patient reservations and appointments efficiently.
- Communicate with patients to confirm bookings and provide necessary information.
- Coordinate with medical staff to ensure availability and scheduling of services.
- Maintain accurate records of patient bookings and cancellations.
- Handle inquiries and resolve issues related to reservations promptly.
- Minimum 1 year of experience managing patient bookings and appointments, preferably within the healthcare sector.
Qualifications:
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Minimum of 1 year of experience in a similar role, preferably within the healthcare sector.
- Proficiency in using patient administration, reservation and scheduling software.
- Excellent communication and interpersonal skills.
- Proficient in using reservation and scheduling software.
- Understanding of data protection regulations (e.g., GDPR) in relation to patient information.
- Experience with handling confidential patient data and maintaining strict privacy protocols.
- Ability to work effectively in a fast-paced environment.
- A good understanding of medical terminology is advantageous.
About the Hospital
One Hatfield Hospital is part of Phoenix Hospital Group, a leading London based private healthcare group. Phoenix provide exceptional patient centred care with three state-of-the-art medical facilities in the Harley Street Medical Precinct in Central London and one in Chelmsford, Essex.
Our private hospital is home to specialist rehabilitation Physiotherapy and outpatient diagnostic facilities including fast-track access to X-ray, MRI and ultrasound.
One Hatfield is ideally located for candidates around the Hatfield, St Albans, Stevenage, Watford, North London, Essex and throughout Hertfordshire and Bedfordshire.
Our Recruitment Process
At One Hatfield Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.
One Hatfield Hospital is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment. The successful candidate will be required to undergo an enhanced DBS check and provide satisfactory references. They will also be subject to proof of eligibility to work in the UK.
Please visit our company website for more information
