Are you passionate about providing exceptional customer service and helping customers? Do you thrive in a dynamic and customer-focused environment? If so, Cards2Cash is looking for you! We are a leading UK gift card marketplace, and we are seeking a Customer Service Representative & Operations assist to join us in Northampton.
About Us:
Cards2Cash is dedicated to creating a seamless and enjoyable experience for our customers when buying and selling gift cards. Our platform connects gift card buyers and sellers across the UK, ensuring that everyone gets the best value for their gift cards. We pride ourselves on our commitment to customer satisfaction and strive to provide top-notch support to our users.
Position Overview:
As a Customer Service Representative at Cards2Cash, you will play a vital role in our commitment to outstanding customer service. You will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a smooth experience on our platform. You will also play a key part in company projects, allowing us to expand! You will also be self-employed, meaning some days will be busier than others.
Working from Home:
At Cards2Cash, we understand the importance of work-life balance and the convenience of remote work. As a Customer Service Representative, you will be working from home, allowing you to manage your responsibilities while maintaining a comfortable and flexible work environment.
Key Responsibilities:
· Respond promptly and professionally to customer inquiries via email, chat, and phone.
· Assist customers with account-related issues, gift card transactions, and platform navigation.
· Troubleshoot and resolve customer concerns efficiency.
· Educate customers on our services, policies, and procedures.
· Keep accurate records of customer interactions and transactions.
· Assist with and lead company projects that are assigned to you.
Requirements:
· Excellent communication skills, both written and verbal.
· Strong interpersonal skills with a customer-centric approach.
· Ability to work independently.
· Problem-solving skills and attention to detail.
· Proficient computer skills and the ability to learn new systems quickly.
· A fast WIFI speed to work from home.
· Previous customer service experience is not required but would be an advantage.
What We Offer:
· Part-time schedule (3-4 hours per day, 3-4 days a week).
· Friendly and supportive work environment.
· Opportunity to grow within a dynamic and growing company.
· Self-employed income
How to Apply:
If you are excited about the opportunity to join Cards2Cash as a Customer Service Representative in Northampton and believe you have what it takes to provide exceptional support to our customers, please submit your resume and a brief cover letter outlining your relevant skills and experience via Indeed.
Job Types: Part-time, Freelance
Pay: £8.00-£12.71 per hour
Benefits:
- Employee discount
- Work from home
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
