Job Summary
We are seeking a professional and experienced Reception Supervisor to lead and support our front desk operations. The ideal candidate will oversee a team of receptionists, ensuring exceptional customer service and smooth administrative processes. This role requires strong leadership, organisational skills, and the ability to manage team workflows efficiently in a fast-paced environment.
Role & Responsibilities:
- To supervise, support and develop reception team members, including training new starters and monitoring performance.
- Manage reception rota and holiday cover to ensure adequate front-desk staffing at all times.
- Liaise with senior managers and departments to support site-wide operational efficiency.
- Greet customers arriving on site with warmth and professionalism.
- Capture and input customer details onto our Customer Record System.
- Effectively control the allocation of Customers to our team of Sales Executives to minimise Customer waiting times.
- Handle escalated customer queries at the front desk in a calm and solution-focused manner.
- Provide refreshments for visiting Customers and ensure the Customer Coffee Bar is kept clean and replenished.
- Implement good standards of housekeeping on the Reception Desk to promote a professional image at all times.
- To ensure that the Showroom is tidy and well presented with correct marketing material.
- Toanswer and direct incoming telephone calls to the relevant departments.
- To conduct any other reasonable duties as requested.
Person specification:
- Proven experience in a receptionist, front desk supervisor, or administrative supervisor role is preferred.
- Strong leadership and team management skills with the ability to motivate and develop staff.
If you possess these skills and are looking lead a vibrant team, we encourage you to apply for this exciting opportunity as a Receptionist Supervisor!
#IND006
Job Types: Full-time, Permanent
Pay: £30,359.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Are you able to work weekends?
Work Location: In person
