This is an exciting opportunity for an experienced Framework Field Service Controller to join our expanding business delivering to a wide range of clients in the United Kingdom. Our business continues to win and retain prestigious contracts, with clients valuing our multi-disciplinary, client focused team.
Our ideal candidate will be friendly, enthusiastic and motivated with excellent communications skills and be highly organised.
Roles & Responsibilities
Management of Service Engineers on predominantly Framework calls.
- Act as the primary point of contact for Service engineering staff on Framework Customer sites.
- Plan and schedule Engineers work to maximise utilisation.
- Allocating Engineers jobs to REA ensuring all information and parts are available for the Engineer.
- Liaise with Framework Customers to plan required site work.
- Attend Framework Customer meetings when required.
- Supplying of RAMs and information as required to customers.
- Accept client phone calls, resolving client queries and escalating/delegating where required.
- Raising calls e.g. breakdowns, remedials etc. on receipt of client PO and keep enquiry spreadsheet up to date.
- Step in when required to cover all planning activities.
- Plan engineers on-call rota and weekend working, ensuring that coverage is available 24/7/365.
- Use of Company Business System and Framework Customer portal systems.
- Monitor and control Service and Service Reports inbox, resolving client technical/administrative queries and escalating/delegating where required.
- Carry out invoicing and job costing tasks when required.
- Ensuring paperwork is sent over to Customers and all internal records are kept up to date.
- Ensure customer satisfaction through timely and effective service delivery.
- Review and investigate Customer complaints and escalate where required.
- Comply with the Company Health & Safety Policy.
To apply please enclose your CV along with a covering email and email [email protected]
What we can offer you
Competitive rate
33 Days Holiday including Bank Holidays
Company Contributory Pension
Job Types: Full-time, Permanent
