This position is responsible for providing the inside sales co-ordination link primarily with key UK and other regional based customers. To understand the environmental and OH&S responsibilities of the role and to fulfil their environmental and OH&S requirements as described in the company SEMS policies. Our aim is to be the “best at what we do” continually improving our standards and customer support
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Key customer account responsibility, order receipt, contract review, material status
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Monthly customer order book alignment
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Update customer order status report for key accounts, as required
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Support management of customer forecast data
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Liaise daily with Planning & Procurement team to ensure Supply Chain supports customer order book demand and buffer levels.
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Liaise daily with Logistics team regarding customer shipments
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Ensuring co-ordination and timely replies to all customer queries in accordance with business requirements.
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Providing commercial and administrative support to the Management and Commercial team.
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Preparation of customer quotations including spot sales business.
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Perform any other reasonable requests made by the Company for which you have the necessary training and experience.
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Experience of working in a manufacturing environment, using integrated ERP systems - SAP experience is preferable – Order to Cash
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Minimum 3 years’ experience of working within a busy sales department
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Excellent communication and people skills
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Good Planning and Organizing skills
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Knowledge of ERP systems
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Good knowledge of Excel
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Ability to work on own initiative and be self-motivated and work as part of a team
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Time management
