PURPOSE OF POSITION
As a Tenancy Sustainment Support Worker, you will provide trauma-informed, person-centred support to residents as they prepare to move on from supported accommodation and transition into independent living.
You will work alongside residents before they move into their new home, helping them prepare for the practical, financial and emotional aspects of maintaining a tenancy. Following move-on, you will provide community-based support to help residents settle into their accommodation, sustain their tenancy and achieve greater independence.
This role plays a vital part in preventing homelessness, reducing tenancy breakdown and supporting residents to build stable, fulfilling lives within their communities.
Tenancy Sustainment Support Workers at Your Place help residents develop the confidence, skills and resilience needed to successfully manage their homes, access community resources and achieve their longer-term goals.
What makes this role different
Real-world impact: supporting residents to access employment, training, healthcare, benefits and community opportunities.
Joined-up working: collaborating with Resident Services, Community Partnerships, Housing Management, landlords and external agencies.
Learning culture: reflective practice and development focused on doing the right thing, the right way.
A values-led culture: we work as One Team and role model Growth, Inclusion, Collaboration and Compassion.
The role will require regular travel across the community and occasional evening and weekend work in line with service needs.
RESPONSIBILITIES & ACCOUNTABILITIES
As a Tenancy Sustainment Support Worker, you will play a key role in helping residents move successfully from supported accommodation into independent living. You will work alongside residents before and after they move, providing practical, strengths-based and trauma-informed support that helps them build confidence, settle into their new home and sustain their tenancy.
Connect residents with local services, health and well-being support, employment, training, volunteering and community opportunities.
Work closely with internal teams, landlords, housing providers, local authorities and specialist agencies to coordinate support.
Keep clear and accurate records, including case notes, support plans, risk assessments and outcome evidence.
This is a rewarding, community-based role for someone who is passionate about preventing homelessness and supporting people to build safe, stable and fulfilling lives.
PERSON SPECIFICATION
Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.
Relevant experience may be gained through employment, volunteering or education, including supporting people affected by homelessness, housing insecurity or multiple disadvantage.
Experience working in a trauma-informed and person-centred way with people who may have experienced homelessness, mental ill health, substance misuse, offending behaviour, domestic abuse or social isolation.
Appointment is subject to an enhanced DBS check, satisfactory references and the right to work in the UK.
