About Us
Ascend are one of the UK's leading Build-to-Rent specialists and a rapidly expanding property business with an outstanding reputation for delivering exceptional service to both our clients and residents.
We are committed to providing an exceptional experience for both our clients and tenants, while fostering a supportive, collaborative, and rewarding working environment for our employees.
Due to continued growth, we have an exciting opportunity for an experienced Administrator to join our Head Office team in Sale. This role will focus on supporting tenants and providing administrative assistance to the wider team.
The Ideal Candidate
We are looking for a friendly, organised, and proactive Administrator who enjoys helping others and delivering excellent customer service.
This role will involve regular communication with tenants and internal teams, so strong interpersonal skills and a professional approach are essential. Previous experience in a similar administrative role or within the property sector would be advantageous, but is not essential as full training will be provided.
The successful candidate will be reliable, detail-oriented, and capable of managing multiple tasks in a fast-paced environment. If you enjoy supporting others, building positive relationships, and being part of a close-knit team, we'd love to hear from you.
Working Hours & Location:
Weekdays 8:45am–5:30pm (4PM finish on Fridays)
Stafford Court, 145 Washway Road, Sale, M33 7PE (Office based)
Key Responsibilities
Full training will be provided; however, your day-to-day responsibilities will include:
- Managing a large property portfolio and supporting tenants throughout their tenancy journey.
- Responding to tenant enquiries in a professional, friendly, and timely manner.
- Explaining tenancy obligations and relevant legislation clearly and confidently.
- Liaising with block management companies regarding communal areas and related issues.
- Maintaining accurate records and updating internal systems.
- Providing administrative support to colleagues across the wider team.
- Handling a high volume of telephone communication with tenants while delivering excellent customer service.
Skills & Experience
We welcome applications from candidates with a variety of backgrounds. The following skills and experience will help you succeed in the role:
- Previous administrative experience, ideally within property management or a customer-focused environment.
- Excellent customer service and communication skills.
- A confident and professional telephone manner.
- Strong organisational skills with the ability to prioritise a busy workload.
- High attention to detail and accuracy.
- Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
- A positive, proactive attitude and willingness to support colleagues.
Benefits
- Competitive annual leave entitlement, increasing to 27 days with length of service, plus a day off to celebrate your birthday.
- Early finish every Friday with a 4:00pm finish.
- Annual attendance bonus.
- Paid time off for medical screenings.
- Enhanced company sick pay scheme, increasing with service.
- Reduced operating hours over the Christmas period.
- Contributory pension scheme to support your long-term financial wellbeing.
- Employee recognition programmes that celebrate our Values and Behaviours.
- Enhanced Maternity, Adoption and Paternity Pay.
- Monthly team lunches and company-wide training sessions, providing opportunities to connect with colleagues across Ascend.
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Benefits:
- Additional leave
- Company events
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
Application question(s):
- Are you comfortable/confident in taking phone calls?
Experience:
- admin and customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
