North Trafford GP Practice is a large, forward-thinking practice committed to providing high-quality healthcare and positive outcomes for our patients across the North Trafford area. We operate from two sites: Chester Road and Seymour Grove.
We are proud to be rated Good by the CQC and have a strong ethos of training, learning and personal development. We are also part of the North Trafford Primary Care Network, with one of our partners serving as Clinical Director.
We use EMIS Web and DOCMAN as our clinical systems, alongside Accurx to provide a modern digital platform for our patients.
We are looking for a friendly, professional, reliable and motivated GP Receptionist to join our team on a permanent basis. This is an important role within the practice, and we are looking for someone who is committed to building a long-term future with us and becoming a valued and reliable member of our team.
The Ideal Candidate
We are looking for someone who:
- Is confident and proficient in using IT and is comfortable working with computer systems. Experience of EMIS Web, DOCMAN or Accurx would be an advantage, although training can be provided.
- Is a quick learner who is enthusiastic about learning new systems, processes and responsibilities.
- Is flexible and adaptable, with the ability to cover different shifts when required and work across both of our practice locations.
- Has excellent customer service skills and understands the importance of providing patients with a friendly, professional and helpful experience.
- Is confident dealing with patient queries, including handling challenging or sensitive situations calmly, professionally and appropriately.
- Has excellent communication and interpersonal skills and is able to communicate effectively with patients, colleagues and other healthcare professionals.
- Is organised, reliable and able to manage a busy workload while maintaining a high standard of service.
- Is a positive team player who is willing to support colleagues and contribute to the smooth running of the practice.
- Is loyal, dependable and committed to a permanent role, looking to establish a long-term career within the practice rather than a short-term position.
- Understands the importance of confidentiality, GDPR and information governance.
- Is compassionate, respectful and committed to putting patients at the centre of everything they do.
Key Responsibilities
- Welcome and greet patients and visitors to the practice in a friendly and professional manner.
- Provide an excellent standard of customer service at all times, both face-to-face and over the telephone.
- Answer incoming telephone calls promptly and courteously, documenting and redirecting calls where appropriate.
- Book, amend and cancel patient appointments in accordance with practice procedures, ensuring the appointment system operates efficiently.
- Deal confidently and professionally with patient queries, including contacting hospitals and other healthcare providers to obtain copies of letters, laboratory reports and other relevant information.
- Ensure all tasks assigned by GPs and administrative staff are dealt with promptly and within appropriate timescales.
- Work flexibly to support the practice, including covering different shifts when required.
- Work across both Seymour Grove and Chester Road sites as required.
- Maintain clean, tidy and well-presented clinical rooms, reception and waiting areas, ensuring they are appropriately equipped.
- Keep mandatory training up to date and participate in ongoing learning and development.
- Re-stock patient information leaflets and other relevant resources as required.
- Check practice emails daily and regularly monitor the practice general email account.
- Work safely and professionally at all times in accordance with GDPR, relevant legislation, and practice policies and procedures.
- Maintain patient confidentiality and ensure all patients are treated with dignity, respect and compassion.
Working Hours
Monday to Friday:
- Morning: 8:00am – 1:00pm
- Afternoon: 1:30pm – 6:30pm
The successful candidate will be required to work across both practice locations: Seymour Grove and Chester Road.
Weekend overtime also be available.
What We Offer
We are committed to supporting our staff through training, personal development and ongoing learning. We are looking for someone who wants to become part of our team for the long term and who is keen to develop their skills within a supportive and forward-thinking practice.
If you are IT confident, a quick learner, flexible, reliable and passionate about delivering excellent customer service, we would love to hear from you.
Find Out More About Us
Before applying, we encourage all applicants to visit our website to learn more about North Trafford GP Practice, our team and the range of services we provide to our patients.
Visit: www.ntgp.co.uk
We are looking for someone who shares our commitment to providing high-quality, patient-centred care and who wants to build a long-term future with our practice.
Job Types: Part-time, Permanent
Pay: £14,872.00-£15,340.00 per year
Benefits:
- Bereavement leave
- Free parking
- Health & wellbeing programme
Application question(s):
- How many years of receptionist experience?
- What is the reason to apply for Receptionist position in a GP practice?
Experience:
- Phone handling: 1 year (preferred)
- GP surgery : 1 year (preferred)
- Administrative : 1 year (preferred)
- Customer service: 1 year (preferred)
- Front desk: 1 year (preferred)
- Microsoft Office: 3 years (preferred)
Work Location: In person
