Join the Property Dr LTD Team!
Are you passionate about delivering outstanding customer service? Do you thrive in a busy, fast-paced environment where no two days are the same? If so, we'd love to hear from you!
At Property Dr LTD, we're more than just colleagues – we're a close-knit team that supports one another and takes pride in providing exceptional service to our customers and clients. As we continue to grow, we're looking for a friendly, organised and motivated Customer Service & Scheduling Coordinator to join our team.
Working Hours
- Tuesday to Saturday
- 8:00am – 5:00pm
What We Offer
- Competitive salary (depending on experience)
- 28 days paid annual leave (including bank holidays)
- Company pension scheme
- Full training and ongoing support
- A friendly, supportive working environment
- Career development opportunities within a growing business
About the Role
As the first point of contact for our customers and clients, you'll play a vital role in creating a positive customer experience from start to finish. You'll be responsible for coordinating engineers, managing bookings, handling enquiries, and ensuring our day-to-day operations run smoothly.
This is an exciting opportunity for someone who enjoys problem-solving, working as part of a team, and making a real difference to the customer journey.
Key Responsibilities
- Answer incoming customer and client calls professionally and efficiently.
- Make outbound calls to arrange appointments and provide updates.
- Schedule and route jobs for engineers to maximise efficiency.
- Monitor and respond to emails promptly.
- Accurately record all customer information and job notes.
- Process customer payments and securely manage sensitive information.
- Input supplier invoices and process payments.
- Register boiler guarantees.
- Monitor annual service schedules and issue service certificates.
- Monitor company vehicles and support daily operational planning.
- Carry out general administration to support the office and engineering teams.
What We're Looking For
We're looking for someone who is enthusiastic, organised and enjoys providing excellent customer service.
Essential Skills
- Excellent telephone manner and communication skills.
- Outstanding customer service skills with a friendly, professional attitude.
- Strong organisational and administrative abilities.
- Excellent attention to detail and accurate record keeping.
- Ability to manage a high volume of calls in a busy environment.
- Strong IT, literacy and numeracy skills.
- Ability to prioritise workloads and work effectively under pressure.
- A proactive attitude with excellent problem-solving skills.
- Ability to work both independently and as part of a team.
Desirable Skills
- Previous experience in scheduling or route planning.
- Local geographical knowledge.
- Experience using JobLogic (or similar scheduling software) would be an advantage, although full training will be provided.
Why Join Property Dr LTD?
At Property Dr LTD, we genuinely value our people. We believe that a positive workplace creates exceptional service, which is why we invest in our team and support one another every step of the way.
If you're looking for a role where you'll be appreciated, challenged, and given the opportunity to grow within a supportive company, we'd love to hear from you.
Apply today and become part of the Property Dr family!
Job Type: Full-time
Pay: £12.21 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
Ability to commute/relocate:
- Aylesbury HP19 8HL: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Administrative Assistants & Call Handling: 2 years (required)
Work Location: In person
