Customer/Logistics Administrator
The role of Customer/Logistics Administrator:
- Handle incoming customer calls and email enquiries in a professional and timely manner
- Resolve customer queries efficiently or escalate to the appropriate internal team
- Log, track, and follow up on customer issues through to resolution
- Maintain accurate and up-to-date customer and job records
- Support daily operational activities including bookings, collections, and deliveries
- Liaise with drivers, warehouse teams, and operations staff to ensure smooth workflow
- Update operational trackers, spreadsheets, and internal systems
- Ensure all jobs are processed accurately and in line with company procedures
- Manage shared inboxes and support with day-to-day administrative tasks
- Maintain accurate records and assist with reporting where required
- Support compliance activities, record keeping, and general office administration
The ideal Customer/Logistics Administrator:
- Strong communication skills, both written and verbal
- Confident in using Microsoft Office, particularly Outlook and Excel
- Excellent organisational skills with high attention to detail
- Ability to prioritise workload, multitask, and perform under pressure
- Professional and customer-focused attitude
This is a varied and fast-paced role supporting customer service, operations, and administration functions.
