Job Description
Exclusive Secure Care Services Limited
Control Room Operator/Office administration
Scope and purpose of Job Description
*A Driving licence is essential for this role. For insurance purposes you must be aged 21 or over and held your licence for at least a year*
As a Control Room Operator you will work as part of a team to assist in the smooth operation of our patient transport, residential and bed watch services.
· Residential is supporting young people (generally) in a supported living environment.
· The Secure transport role involves the transfer of children and adults around the country.
· Bed watch is supporting patients, usually in a hospital setting.
· Agency bookings may also include staffing needs of another Company
Main Tasks and Responsibilities
The Control Room Operator will be required to:
· Act as first point of contact for clients who require support and/or service and be responsible for inbound and outbound calls
· Demonstrate an exceptional level of customer service
· Take bookings via both telephone and our online booking system
· Set up Transport teams to dispatch for the patient transfer
· Use maps to help plan conveyance jobs and keep up to date with teams whereabouts
· Use workplace platform to ensure all team members are aware of job and meet point
· Arrange staff to cover a clients needs
· Use Company database systems to gather, monitor, record and communicate information to appropriate personnel.
· Keep electronic data systems up to date and manage the archiving of electronic files
· Where incidents occur, document actions taken and ensure correct reports are submitted
· Maintain fleet vehicles
· To undertake general office admin as and when requested to do so
Education and Skills Required
- Ability to work collectively within a team to achieve best practice by offering solutions to any hurdles and issues
- Ability to self manage your workload
- Competency with IT and telephone systems
Essential Requirements of the role
· Effective verbal and written communication
· Enhanced DBS and subscribed to the update service (will be completed by Exclusive Secure Care Services Limited if required)
- Full UK Driving Licence and aged over 21
- Candidates to work shifts and to be on call 1 weekend in 4 – See Shift Pattern
All relevant training will be provided by Exclusive Secure Care Services limited.
Work Remotely
Your Benefits
- 28 Days Pro Rata Annual Leave
- Your birthday off as an extra day holiday (After 1 years service)
- A warm and welcoming team
- Minimum of 1% annual increase in salary, on your workiversary
- Over time rate at 1.25 when working a day off
- Excellent progression routes
Working Hours/Pay
- 4 weekly shift pattern
- Day and evening shifts
- Monday to Sunday
- Overtime availability at increased rate
- Weekly Pay
- £12.50 per hour during 3 month probation and rising to £13.50 upon successful completion (Plus Extra for on call)
The working hours of this role are on the following shift pattern:-
Week 1 – 06:00 to 14:30 Monday to Saturday and Sunday and Monday off. If you pick up a Sunday shift, you have the following Friday off
Week 2 – 07:00 to 15:30 Monday to Friday – Saturday and Sunday off
Week 3 – 14:30 to 23:00 Monday to Friday – On call from 23:00 to 06:00 Monday to Sunday
Week 4 – 15:30 – 00:00 Monday to Friday - Saturday and Sunday off
Extra Information
- Our head office is located in Barlborough, Chesterfield. S43 4UL
- We pride ourselves on being able to deliver a consistently high service to all our clients
- We are committed to the Safer Recruitment Process. Successful applicants will be registered with the Disclosure & Barring Service (DBS) and be required to provide 10 years of work history (including any gaps) and two references, one of which must be your most recent employer.
- At Exclusive Secure Care Service Limited we are committed to safeguarding and promoting the safety and wellbeing of all children and adults in our care. We believe that all our Service Users deserve a safe, happy and healthy environment and we expect all our staff to share this commitment.
Job Types: Full-time, Permanent
Pay: £12.71-£13.50 per hour
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
Application question(s):
- Do you hold a full UK driving licence and aged 21 or over? (For Insurance purposes)
Experience:
- Administrative: 1 year (preferred)
Work Location: In person
