Pay: £30,000.00-£36,000.00 per year
Job Description:
Customer Account Coordinator – Engineering Services
Waterlooville | Office-based
Full-time, Permanent | Monday – Friday, 8:00am – 5:00pm
£30,000 – £36,000
V3 Recruitment is partnering with a growing, project and service-led engineering business based in Waterlooville. Known for quality, integrity, and long-term client relationships, the business is looking to appoint a customer coordinator to support a busy sales team and play a central role in day-to-day customer operations.
The Role
This is a varied, hands-on position at the heart of the business — part account management, part order processing, part coordination. You'll be the link between customers, suppliers, and the technical team, keeping jobs moving and clients properly informed. It's a role with real responsibility and visibility, suited to someone who enjoys taking ownership rather than waiting for direction.
Key Responsibilities
- Manage existing customer accounts and grow those relationships over time
- Process sales orders accurately and follow them through to completion
- Order parts, liaise with suppliers, and track deliveries
- Manage the sales inbox and respond promptly to enquiries
- Support basic compliance and administrative tasks alongside the wider team
About You
You'll be an organised, confident communicator with strong attention to detail and a track record in a busy sales or customer service environment. You're comfortable on the phone, calm when the inbox fills up, and able to push back politely when a customer's expectation isn't realistic. Industry experience isn't essential — sound judgement, the right attitude, and a willingness to learn matter more.
Who This Role Suits
This role suits someone who takes pride in being on top of detail, enjoys building relationships with regular customers, and is happy owning their workload without close supervision. You'll thrive here if you like variety, want your contribution to be noticed, and prefer a small, supportive team to a large faceless one.
Who This Role Doesn't Suit
This role is unlikely to suit candidates who want a narrow, single-task admin position, struggle to switch between phone, inbox, and order processing in the same hour, prefer rigid scripts to genuine customer conversation, or are looking for a purely back-office role with minimal client contact.
What's On Offer
- £30,000 – £36,000 basic salary
- Friendly, supportive office team with no internal politics
- Genuine variety and ownership in your day-to-day work
- Opportunity to represent a respected engineering business with a strong reputation
- Real opportunity for career progression as the business continues to grow.
Job Type: Full-time, Permanent
Work Location: In person (office-based, Waterlooville)
Work Location: In person
Pay: £30,000.00-£36,000.00 per year
Work Location: In person
