Join us as a Transactional Fraud Senior Manager at Tesco Bank where you will help protect customers from fraud threats through the use of fraud prevention systems and data. Help to shape the future of banking by helping to secure transactional journeys whilst creating a great customer experience. This role involves identifying and mitigating risks around third-party fraud and collaborating closely with business teams to improve processes and ways of working for safe transactional banking. The position contributes to creating straightforward, user-friendly experiences while maintaining the safety of the customers channel of choice.
To be successful as a Transactional Fraud Senior Manager, you must have the following essential skills:
- Experience in managing people.
- Experience in a fraud or financial crime strategy or analytics team.
- Experience in managing a fraud budget. Taking ownership for losses and managing a team effectively to work to this.
- Ability to identify problems and propose solutions to these.
- Capability to think tactically and strategically and put forward proposals through different mediums. Consideration of risk versus reward including customer experience, commercial aspirations and risk mitigation.
- Ability to interact with senior stakeholders and obtain positive outcomes.
Some other highly valued skills may include:
- Experience in using data analytics tools such as SAS or Python.
- The ability to review and interpret data to enable determination of priorities and solutions.
- Experience in using fraud detection tools such as TSYS CardGuard, Falcon or ThreatMetrix.
- Obtained a fraud or financial crime qualification e.g. ICA.
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
This role will be based in Edinburgh or Glasgow.
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Purpose of the role
To support the Risk Function in delivering it’s objective of safeguarding the bank's financial and operational stability by proactively identifying, assessing, mitigating, and monitoring risks across various business units and activities.
Accountabilities
- Development of strategic direction for risk, including the implementation of up-to-date methodologies and processes.
- Management of the risk department, including oversight of risk colleagues and their performance, implementation of risk priorities and objectives, oversight of department efficiency and effectiveness.
- Relationship management of risk stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third-party services.
- Adherence to the Risk policy, standards and frameworks, and maintaining a robust control environment.
Vice President Expectations
- To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
- If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
- OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
- Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
- Manage and mitigate risks through assessment, in support of the control and governance agenda.
- Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
- Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
- Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
- Adopt and include the outcomes of extensive research in problem solving processes.
- Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
