We’re IAG Loyalty – one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we’re united by a shared vision to create a more rewarding world of travel and experiences.
This role sits within our Holidays division, home to British Airways Holidays and Iberia Vacaciones, where we’re creating seamless, inspiring digital experiences that help millions of customers plan and book their next holiday.
We’re on an exciting journey of growth and transformation – and we’d love you to be part of it.
We’re looking for a Content Operations Manager to help shape the future of content delivery across our digital channels.
This is a fantastic opportunity for someone who loves bringing order to complexity and is excited by building scalable processes, introducing new ways of working and creating the foundations for a high-performing Content function.
You’ll play a key role in transforming how content is planned, created and delivered. You’ll build the operational framework, optimise our content technologies and create an environment where Content can operate as a strategic partner to the business.
Working closely with Product, Engineering, Marketing, Commercial and Content teams, you’ll champion operational excellence and help us create a future-ready content ecosystem that supports innovation, efficiency and exceptional customer experiences.
Experience in Content Operations, Digital Operations, Content Management or Digital Delivery within a digital, ecommerce or customer-focused organisation.
We might not be right for you if…
If you think you have what it takes but don’t meet every single requirement, we’d still love to hear from you.
This role is part of our Holidays Division and is based from our Crawley office. We call our approach to hybrid working The Blend—giving you the flexibility to do your best work while staying connected with your team and the wider business.
You’ll typically spend at least two days a week in the office, with the flexibility to work remotely for the rest of the week.
