Kilworth House Hotel is the personification of timeless elegance in the heart of rural Leicestershire. Set within glorious expansive grounds; and offering a diversity of fine dining venues, luxurious accommodation, second-to-none service and even our very own outdoor theatre.
Main Responsibilities of the role
To manage setting, clearing and cleaning of all conference rooms to agreed standard (moving furniture in and out of the room)
To manage setting of private dinners and weddings to agreed standard (moving furniture in and out of the room)
Ensure security of hotel is maintained throughout the night (completing walk rounds)
Cleanliness of hotel is of the highest standard at all times (general tidying, hovering, dusting etc)
Looking after delegates and all guests within our hotel
Present a welcoming impression to all our guests
Providing 24 hour room service (preparing food, delivering and clearing room service trays)
Providing 24 hour Reception Duties (checking in, out, assistance with luggage etc)
Ensuring wake-up calls and newspapers are delivered on time
To recruit, train and develop departmental staff
To complete the departmental rota and monitor Rota One
Manage the team in terms of tasks, monitoring absence, performance, training etc
Other Responsibilities
To maintain hygiene standards in areas of responsibility
To maintain a high level of customer care throughout the department
To carry out Duty Management shifts during the night
To control and manage to an agreed budget
Recruit, select and train direct reports and maintain individual training records
Support other departmental training as required
Provide opportunities for personal and team development
Interact with other members of Management Team and support where appropriate
To act as a main point of contact for any customer complaints and ensure correct handling
Emergency Responsibilities
Fire evacuation procedures - statutory obligations in line with company policies
Job Types: Permanent, Full-time
Pay: £32,641.60 per year
Benefits:
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Work authorisation:
- United Kingdom (required)
Work Location: In person
