Wolverson Fitness have an amazing opportunity for a hardworking individual to come and join our customer service team.
Are you passionate about delivering outstanding customer service?
If the answer is yes, this role could be for you.
We are looking for someone with a great eye for detail, making sure every task is completed to the best of their ability. Someone with a positive can-do attitude and always willing to learn and develop within their role.
You will never know what your day is going to be like here at Wolverson Fitness. We have a fast-paced office environment, and you will need to think on your feet and prioritise your workload to make sure that you put the most important first. Sometimes this may mean you will have to drop everything for your customer.
Within the role there will be a variety of tasks that needs to be carried out, this will require you to have good IT skills and be able to work with Microsoft Excel and Word.
Are you looking to kickstart your career in customer service, or are you experienced in customer service and looking for a new challenge?
Either way, if you believe you are perfect for this role we want to hear from you!
The role will consist of:
- Talking to customers on inbound and outbound calls
- Resolving customer complaints and product issues.
- Inputting Data into Excel spreadsheets
- Answering customer queries via various channels
- Overseeing the service journey
- General Admin Duties
- Meeting and greeting customers
- Working closely with the logistics team to make sure everything ships on time and any order issues are resolved swiftly
- Managing service and warranty issues
- On a rota basis covering the website chat during a weekend
Job Types: Full-time, Permanent
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Education:
- A-Level or equivalent (preferred)
Work Location: In person
