Skylink Lifts Ltd are looking for a full-time member of staff for our Mirfield office. Working hours are 40 per week, Monday - Friday 9.00am-5.30pm.
The role is an office based customer service role, predominantly dealing with enquiries for our 'We Buy Any Stairlift' services. Applicants should have similar customer service orientated experience and an excellent telephone manner would be an advantage, although full training will be given.
Job Role Requirements:
· Answering calls and email enquiries and providing quotes for services
· Organising engineer schedules across the UK
· Booking appointments
· Liaising with engineers and clients
· Following up quotes provided
· Managing data spreadsheets and updating CRM
· Handling cash and sending payment requests to clients when required
About you (the applicant):
· You must have excellent attention to detail and good administrative skills
· You should be comfortable using a computer and mobile phone
· You must have excellent organisational skills
· You should have a friendly, helpful and professional telephone manner
· A knowledge of UK postcodes and motorway networks would be advantageous but not essential
· You must be a good communicator and able to work well both in a team, and independently with minimal supervision.
· You must be both reliable and punctual
About us (the employer):
Skylink Lifts Ltd are a small family run business looking to expand as our business grows. We value our hard-working staff and ensure everyone is treated fairly and with respect. As a successful applicant and employee, you can expect various perks such as a company laptop and mobile phone and paid mobile contract, a company pension scheme (if the applicant wishes to enrol) and free office parking. Staff can also look forward to team building days, and social events throughout the year (optional).
Additional info: Salary listed is the starting salary based on 40 hours per week. Basic annual leave entitlement is provided including bank holidays, with additional days to be accrued after 2 years with the company.
Job Types: Full-time, Permanent
Pay: £26,450.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
Application question(s):
- Are you available to work occasional Saturdays? (where agreed in advance)
Experience:
- Customer service: 1 year (preferred)
Language:
Work Location: In person
