We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive.
To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.
More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008. We’re proud to be one of the UK’s leading later life lending brands, offering innovative solutions to help people unlock financial freedom in retirement, and we’re passionate about helping our customers and the advisers who support them. We work collaboratively, championing great customer outcomes, compliance, and going the extra mile.
We are looking for someone passionate about great customer service and identifying opportunities to join us in a Sales Support capacity. In this role you’ll support the smooth onboarding, registration, and ongoing servicing of our adviser and firm relationships. You'll be responsible for ensuring that processes are followed, records are maintained accurately, and data insights are used to support business outcomes. This role works closely with the sales, compliance, and business intelligence teams to drive efficiency, ensure regulatory adherence, and enhance the adviser experience. You will support by taking inbound enquires and calling outbound to advisers who submit business with us.
This is a part time role covering 20 hours per week, and we are open to discussing shift patterns.
Main role & responsibilities:
Skills & experience we look for:
Proficient working on Exell, and highly organised.
Strong communicator and able to provide solutions.
Ability to multitask and manage several email inboxes as well as inbound and outbound calls.
Dedicated to delivering strong customer outcomes.
Most of all we look for people who display and work around the core values of our business:
Ambitious – to break ground to help our customers enjoy a better retirement.
Supportive – relationships are key to everything we do.
Personal – going above and beyond to offer exceptional service.
Integrity – honest, true and transparent in all of our relationships.
Responsive – whatever the challenge we’ll deliver the right result.
Expert – experts in our field, our thirst for knowledge never stops.
Benefits:
23 days holiday, plus bank holidays. Rising to 28 days based on length of service
Additional holiday purchase scheme
1 extra day to carry out charity work, and another day for your choice of wellbeing activity
Pension: 5% Employee and 8% Employer
Simply health cashback plan
Life Assurance x4 salary
Plus so much more!
