At Lesters we’re a family-owned business with forty years of heritage. We’re friendly, responsive, and have grown by being a true business partner to our clients. We have big ambitions. We’ve invested heavily in facilities, technology and people to create improved capability, capacity and efficiency. We’re on an exciting journey to shake up the industry and we want to take you with us.
JOB SUMMARY
The Role: Customer Support Advisor - Maternity Cover
Lesters, the large packaging specialists, have a vacancy within our customer support team for maternity cover which may lead to a permanent role.
This role is ideal for a proactive and highly organised candidate with a warm and professional telephone manner capable of building positive relationships with our customers, external sales teams and drivers.
The successful candidate will have strong administrative skills, with the ability to manage and maintain customer records using CRM systems, Excel spreadsheets and other internal systems.
This role requires someone who can effectively multi-task, remain organised in a fast-paced environment, and provide excellent customer support at every stage.
Key Duties
· Communicate effectively with customers, external sales representatives, and drivers
· Provide a friendly and professional service, ensuring all customer enquiries are handled efficiently
· Maintain and update accurate customer records throughout the sales order process
· Manage data using CRM systems, Excel spreadsheets, and other administrative tools
· Creating specs if needed in accordance with business process/requirements
· Set up customer accounts ensuring information is accurate and up to date
· Generating reports on customer account activities or other information as required.
· Communicate with suppliers to ensure board is on site when needed, establishing reasons and timescales for supplies as and when appropriate, including POD’s
· Proactively communicate lead times and, and late deliveries to customer managing their expectations.
· Booking transport utilising the Company fleet of vehicles and outside haulage, monitoring costs / reducing unnecessary spend to maximise commerciality, ‘on time’ deliveries achieved, and drivers’ hours are used within government guidelines.
· Support the sales process from order placement through to completion
· Ensure all information is kept up to date and organised
Our Ideal Candidate
Previous experience of working within the cardboard industry is desirable but not essential.
They will also:
· Be a team player
· Be willing and motivated to continuously strive to improve.
· Have a good work ethic
· Be a punctual and reliable individual, who is flexible, willing to learn and embrace new skills.
What is on offer?
· Starting salary will be £27,700 per year, dependent on experience.
· Working hours will be 9.00am to 5.00pm Monday-Thursday. 9.00am to 3.45pm on Fridays.
· Workplace pension scheme.
· Holidays: 28 days per year including bank holidays, increasing with service with access to the latest app based software making booking time off simple and accessible.
· Benefits that accrue with service to include paid sick leave, medical cash plans, 24/7 employee assistance programme.
· Quality, branded work clothing provided, so staff look and feel part of the team.
· Clear and open management structure, good staff facilities, ongoing investment in people and plant.
· Training and development open to all.
· Location: Mount Road Burntwood, Staffordshire, WS7 0AJ.
Applications
If you’re always thinking “What’s next?” rather than “That’s it.” and if you want to become an integral part of a forward-thinking ambitious organisation, we’d love to hear from you.
To apply, email your CV or complete our application form, which is available to download, to our HR Manager by clicking ‘to apply’
We’re Lesters, the large packaging specialists, and we deliver more.
Pay: £27,700.00 per year
Work Location: In person
