Front Line Manager
Lead a High-Performing Team | Drive Service Excellence | Make a Real Impact
Hours: Monday to Friday, 10:30am – 7:00pm
Are you a passionate people leader who thrives on developing others, solving challenges and delivering exceptional customer experiences?
We're looking for an ambitious Front Line Manager to lead and inspire our team of Service Delivery Coordinators. This is an exciting opportunity to join a growing business where you'll have the autonomy to make decisions, influence performance, and play a key role in shaping the success of both your team and our customers.
If you enjoy coaching people, building strong customer relationships and driving operational excellence, we'd love to hear from you.
Why Join Us?
✅ Lead and develop a successful customer-focused team
✅ Make a genuine impact on service delivery and business performance
✅ Be trusted to make decisions and influence outcomes
✅ Work in a fast-paced, supportive and collaborative environment
✅ Develop your leadership career with ongoing training and progression opportunities
The Role
As Front Line Manager, you'll be responsible for creating a positive, high-performing culture where people are motivated, customers receive outstanding service, and business goals are consistently achieved.
You'll lead from the front, supporting your team to deliver against customer expectations while identifying opportunities to improve efficiency, service quality and profitability.
What You'll Be Doing
- Leading, coaching and developing a team of Service Delivery Coordinators.
- Creating a positive and engaging team culture focused on performance and customer satisfaction.
- Building strong relationships with customers, drivers and internal stakeholders.
- Acting as the main escalation point for operational and customer issues.
- Identifying challenges early and implementing effective solutions.
- Taking ownership of pricing and job costing decisions to maximise profitability.
- Ensuring excellent communication throughout the customer journey.
- Driving performance against service levels, KPIs and commercial targets.
Key Responsibilities
- Conduct regular 1-2-1s, performance reviews and annual appraisals.
- Support employee growth through coaching, mentoring and training.
- Manage attendance, annual leave and workforce planning.
- Monitor customer interactions and service quality, providing constructive feedback and support.
- Ensure accurate customer and driver pricing.
- Manage invoicing preparation, invoice queries and driver discrepancies.
- Collaborate with Account Managers and Commercial teams to support business growth.
- Identify and implement process improvements that enhance customer service and efficiency.
- Ensure compliance with company policies, Health & Safety standards and statutory requirements.
What We're Looking For
Essential
- At least 3 years' experience managing and developing people.
- A proven track record of leading high-performing teams.
- Outstanding communication and relationship-building skills.
- Strong organisational and planning abilities.
- A proactive, solutions-focused approach to problem-solving.
- High levels of accuracy and attention to detail.
- Ability to work independently and collaboratively across multiple teams.
- Good working knowledge of Microsoft Word, Excel and Outlook.
- Adaptability within a dynamic operational environment.
- Ambition to continue developing your leadership career.
Desirable
- Level 3 Leadership qualification (or willingness to work towards one).
- Experience within logistics, transport or service delivery operations.
- Knowledge or experience of Dangerous Goods.
Ready for Your Next Leadership Challenge?
If you're an experienced manager who enjoys developing people, delivering exceptional service and driving results, this is your opportunity to make a real difference.
Apply today and take the next step in your leadership career.
Job Types: Full-time, Permanent
Pay: From £34,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
Ability to commute/relocate:
- Tamworth B78 3HH: reliably commute or plan to relocate before starting work (required)
Experience:
- Operations environment: 1 year (required)
- People management: 3 years (required)
- Logistics: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- Tamworth B78 3HH (preferred)
Work Location: In person
