Job Ref: KGH12058
Branch: Holiday Inn Ipswich-Orwell
Location: Holiday Inn Ipswich-Orwell, Ipswich
Salary/Benefits: £12.71 per hour plus benefits and monthly service charge
Contract type: Permanent
Hours: Part Time
Shift pattern: 21:00-10:00 - includes weekends and holidays
Hours per week: 24
Posted date: 28/07/2026
Closing date: 11/08/2026
We are looking for a friendly, reliable and guest-focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out-of-hours periods.
Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance.
Other businesses may call this role Night Porter
About the role
As a Nights Guest Service Assistant, you will be responsible for supporting the hotel in achieving brand standards, guest satisfaction targets and company objectives, while ensuring every guest feels valued and well cared for.
Key responsibilities include:
- Building strong relationships with guests, adapting your approach to meet individual needs
- Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
- Providing drinks service on our residents’ bar
- Preparing and delivering food from our 24 hour menu for guests arriving through the night
- Checking out any early arrivals, ensuring accurate billing and a positive lasting impression
- Completing any cleaning and set up required to ensure the hotel is ready for the next day
- Supporting the night audit process
- Ensuring fire and safety requirements are met
Beyond day-to-day duties, you will be a role model for our values and culture, helping to ensure service excellence remains at the heart of everything we do.
Full details of the role will be discussed with shortlisted candidates. If you’d like to find out more before applying, please contact our resourcing team at [email protected].
About you
Ideally, you will have previous experience in a fast-paced, customer-facing role and a genuine passion for delivering outstanding customer service. You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts.
You will also:
- Be comfortable using a range of technology, including MS Office.
- Communicate clearly and professionally with guests and colleagues.
- Remain calm, organised and solution-focused, particularly during quieter overnight periods.
What’s in it for you
Our rewards package includes:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next Steps
A member of our recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. Candidates who are successful at this stage will be invited to meet the Guest Service Manager to discuss the role in greater detail.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [email protected] - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.
A comfortable Ipswich Hotel with a restaurant and conference facilities. Just off the A14, Holiday Inn Ipswich-Orwell is right next to the Ransomes Europark buiness park. We're only a 15-minute drive from Ipswich town centre, and buses run from outside the Hotel. Ipswich station offers direct trains into London. Our versatile meeting rooms can cater for up to 160 guests and our dedicated conference host can help take care of all the details. We're also a licensed wedding venue, with packages for all budgets. Head by to the neat by Christchurch Mansion to admire works artists Constable and Gainsborough in it's Wolsey Art Gallery, or visit Ipswich Waterfront for bistro dining and boat trips on the river Orwell. The seaside town of Aldeburgh and the Sutton Hoo Anglo-Saxon burial site are both with half an hour by car. At this Hotel you can enjoy: Free WiFi, free on site parking, kids stay and eat free! Our confortably furnished rooms all come with pillow menus and Smart TVs. Start your day with a full English breakfast buffet, and dine on international dishes in the Priory Restaurant. Keep fit in the mini gym or head to nearby David Llyod Ipswich to swim laps, play tennis or unwind in the spa. After a busy day, relax with a pint in the lounge or our leafy garden.
