The Hampton by Hilton Bristol City Centre is a 202 bedroom hotel in a fantastic city centre location. We are currently recruiting for a Night Receptionist/Porter. Do you have the Hamptonality?
What will it be like to work for this Hilton Worldwide Brand?
With 2,000 hotels globally, Hampton by Hilton Hotels offer guests friendly service, clean rooms and comfortable surroundings, every time. Guests also enjoy free high-speed internet access, free hot breakfast and more. Hampton exists to anticipate a traveller’s needs, creating the edge to advance their journey. Hampton is one of Hilton World wide’s market-leading brands. Visit the brand website for more information – www.hamptonbristol.co.uk
What will I be doing?
Providing front desk assistance to guests by telephone or in person, for any enquiries or problems they may have.
Checking-in late arrivals / checking-out early departures / enrolling guests onto the Hilton loyalty programme.
Preparing and presenting any night time food and drink that is required from the bar / kitchen including assisting with the breakfast set-up
Being thoroughly familiar with fire and emergency alarm systems, and knowing the exact procedure to be such an event.
Ensuring the security of the building undertaking the security and fire checks throughout the night as well as handling noise disturbances reported.
Maintaining cleanliness of public areas including public toilets, smoking area, front entrance and lobby areas.
Projecting a smart and professional image at all times by adhering to the rules regarding grooming, wearing of uniform and maintaining high levels of personal hygiene.
Assisting the Nights Manager/Auditor in their duties.
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will be entitled to reduced hotel room rates in our 4000+ hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and Focus Hotels Management.
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous customer service experience
- Excellent interpersonal and communication skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Good level of IT proficiency
Rate of pay £13.73 an hour.
Full-time, 35-hour contract.
*This role is heavily-focused around weekends* Please only apply if you are free to work on weekends.
Job Type: Full-time
Pay: £13.73 per hour
Ability to commute/relocate:
- Bristol BS1 3LQ: reliably commute or plan to relocate before starting work (required)
Work Location: In person
