Job Ref: RID1112
Branch: Holiday Inn Express Windsor
Location: Holiday Inn Express Windsor
Contract type: Permanent
Hours: Full Time
Shift pattern: 7am-3pm / 3pm-11pm or 11pm -7am rota basis
Hours per week: 40hrs per week
Posted date: 14/05/2026
Closing date: 15/06/2026
We are now looking for a Guest Service Assistant to join our team at Holiday Inn Express Windsor. You will be the primary contact for our guests, person who makes our guests feel welcome, take pride in your hotel and deliver great guest experience.
Holiday Inn Express Windsor has 58 contemporary bedrooms. As well as being ideally located for access to the M4 and M25 motorways and Windsor train station, lots of famous local attractions including Legoland, Thorpe park, Eton College, Kew Gardens, Hampton Court, and of course Windsor Castle.
Catering for business and leisure markets, the Holiday Inn Express Windsor has onsite parking, and all our rates include Express Start Breakfast with selected hot items. We also offer a selection of great evening meals from something simple through to more traditional dishes.
Role Responsibilities:
- You will be in the heart of our hotel and get involved in everything from guest arrival and departure, serving at the bar, breakfast and dinner service
- You will be the person a guest turns to if they have any concerns or comments
You must be able to:
- Juggling various tasks and turning your hand to many different things
- Be friendly, professional, confident in meeting and engaging with new people
- Have a passion for great customer service
Role Requirements:
- Ideally you will have worked in a hotel environment and be able to demonstrate initiative
- You will be someone who has a reputation for delivering great service and being fun to work with
- You will be committed to working on a weekly rota basis, which includes working weekends
- We are looking for individuals who can really shine in a busy environment
- This role may be suitable for someone who is looking to move in to front office as a stepping stone
If you have not been contacted within the next 7 days please assume you have been unsuccessful on this occasion
Right to work to be produced at the time of interview
A contemporary hotel with easy access to Windsor Castle, LEGOLAND® Windsor Resort and Heathrow Airport. Holiday Inn Express® Windsor hotel is in a peaceful setting less than a mile from Windsor Castle and a 10-minute drive to LEGOLAND® Windsor Resort. Guests are just a 15-minute drive from Heathrow Airport, and rail links at Windsor Eton Central and Windsor Eton Riverside stations are a short stroll away. If you're in town to relax, Royal Windsor Racecourse and Ascot Racecourse make for a thrilling day out.
Architecture and history fans can check out Hampton Court Palace, just over half an hour's drive away. Or you can take a wander round the grounds of Eton College. Business guests are conveniently located within half an hour's train ride of central London, and can take advantage of the smart, naturally lit hotel conference room for meetings of up to 20 people.
