Job Overview
We are seeking an experienced and confident Credit & Collections Specialist to join our growing business within the fuel industry. This role is critical in managing a high-value customer ledger within a company of significant turnover, ensuring timely collections while maintaining strong client relationships.
Key Responsibilities
- Proactively manage and collect outstanding debts across a large, high-value ledger
- Conduct regular credit control calls, maintaining a professional and assertive telephone manner
- Conduct regular credit reviews of new and existing customers, assessing financial risk and setting appropriate credit limits
- Build and maintain strong relationships with customers to facilitate prompt payment
- Assess and review customer credit limits, conducting risk analysis where required
- Investigate and resolve invoice disputes efficiently – not needed
- Monitor aged debt reports and escalate high-risk accounts appropriately to Management
- Negotiate payment plans where necessary while protecting company interests
- Work closely with the Sales teams to resolve credit queries
- Ensure all collections activity is compliant with company policies and relevant regulations
- Maintain accurate records of all communications and actions taken
- Report Insured Overdue Debt to Credit Insurers and Credit Broker when required
- Leases with Credit Insurers and Credit Broker regarding Insured Credit Limit requires/ dispute credit limit decisions
- Work closely with Head of Finance for credit reviews and credit limit increase approvals
Key Skills & Experience
- Proven experience in credit control and collections
- Experience conducting credit reviews and making risk-based decisions
- Confident and professional telephone manner, with strong negotiation skills
- Ability to handle difficult conversations and secure positive outcomes
- Excellent attention to detail and organisational skills
- Proficient in Microsoft Software; Outlook, Excel, Word and PDF
Other
- Monday to Friday, 8.30am – 5.30pm
- £28,000 - £36,000pa DOE
- Friendly and supportive team
- Office based in modern offices
- Must have own transport due to the location
Job Type: Permanent
Pay: £28,000.00-£36,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
