Job Overview
We are seeking a Concierge / Guest Relations professional to elevate the guest experience through exceptional service and attention. In this role, you will serve as the welcoming face of our establishment, ensuring each guest feels valued, comfortable, and well-cared for from the moment they arrive. Your approach should create memorable experiences that leave positive impressions.
Responsibilities
- Greet guests warmly upon arrival, providing a friendly, professional first impression that sets the tone for their experience
- Assist guests with reservations, and inquiries promptly and efficiently
- Offer recommendations for dining options, transportation, and other questions they may have
- Manage incoming phone calls with excellent phone etiquette, addressing questions or directing calls appropriately
- Coordinate with other departments to fulfill guest requests swiftly and accurately, ensuring seamless service delivery
- Maintain detailed records of guest interactions, preferences, and special requests to personalize future visits
- Handle guest concerns or complaints with professionalism and proactive solutions to ensure positive resolutions
Skills
- Previous hospitality experience demonstrating strong guest service skills
- Restaurant experience is a plus for understanding food and beverage service dynamics
- Excellent phone etiquette combined with clear verbal communication skills
- Effective time management skills to handle multiple guest requests efficiently
- Knowledge of local attractions and services to provide valuable recommendations
- Ability to remain calm and professional under pressure while delivering exceptional service
- Strong ICT skills is an advantage; Excel, Res-diary, Google Docs/Sheets/Forms
- Good written skills, able to efficiently write emails
Must be available to work a mixture of weekdays and weekends. Shift patterns change so may need to work during day or of an evening.
Pay: Up to £17.00 per hour
Expected hours: No more than 38.0 per week
Work Location: In person
